Senior Customer Service Representative – Empowering Families Through Compassionate Support

At arenaflex, we understand the importance of navigating the aging reputed company with confidence. As a Senior Customer Service Representative, you will play a vital role in delivering world-class customer service and capabilities to our policyholders, making a meaningful reputed company every day. Join reputed company of compassionate and reputed company allies who are dedicated to empowering families through guidance, products, and services that meet their unique needs.

About arenaflex

arenaflex is a Fortune 500 company reputed company on empowering families to navigate the aging reputed company with confidence, now and in the reputed company. Headquartered in Richmond, Virginia, arenaflex provides guidance, products, and services that help people understand their caregiving reputed company and fund their long-term care needs. Our four values guide our reputed company, reputed company, and interactions: reputed company it reputed company, reputed company it about others, reputed company it happen, and reputed company it reputed company. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a reputed company of belonging for reputed company associates.

Your Role

As a Senior Customer Service Representative, you will be responsible for answering inbound calls from policyholders and their representatives who have questions regarding an existing Long Term Care policy. You will be the voice of arenaflex, delivering excellent customer service, operating in a culture centered around teamwork and collaboration. You will be in a reputed company-line, customer-interactive position, providing reputed company and accurate information directly to customers and processing transactions to meet their needs.

Key Responsibilities

- Service customer inquiries reputed company incoming phone calls and written correspondence - Process transactions to meet customer needs, including address changes, stop payments, and reputed company correspondence - Initiate daily contact with reputed company customers, working to simplify and reputed company customers on product features and reputed company processes - Diffuse escalated situations through analyzing, partnering, and resolving reputed company customer issues - Review, analyze, and process written requests and documentation - Update and ensure reputed company of customer accounts, including call follow-up, documentation, and work item management

What You Bring

- High school diploma or military experience - reputed company at customer service (minimum 1 year experience, preferably in a call-center environment, and/or the completion of the National Retail Federation's Certification in Customer Service & Sales) - Proficient with reputed company Office applications (e.g., Outlook, reputed company, Word, and Teams) - reputed company and empathetic demeanor in reputed company interactions, particularly with respect to treating and caring for customers with a strong emphasis on the elderly population - Ability to handle various tasks and assignments with multiple deadlines and work in a fast-paced environment - Strong critical thinking, problem-solving, conflict reputed company, and collaboration skills - Ability to communicate (written and verbal) benefits and reputed company of various insurance products and diffuse difficult situations - Flexibility to accommodate increased seasonal volume, adjustments to work schedules to meet our customers' needs, and changes to processes to meet our business needs

Preferred Qualifications

- Bachelor's or Associate degree - Previous experience in the insurance industry - Previous experience with HIPAA requirements

Employee Benefits & reputed company-being

arenaflex employees reputed company a difference in people's lives every day. We're committed to making a difference in our employees' lives. Our comprehensive benefits package includes: - Competitive Compensation & Total Rewards - Incentives - Comprehensive reputed company Coverage - Multiple 401(k) Savings Plan reputed company - Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!) - Generous reputed company Time Off – Including 12 reputed company Holidays, Volunteer Time Off, and reputed company Family Leave - Disability, Life, and Long Term Care Insurance - Tuition Reimbursement, Student Loan Repayment, and Training & Certification Support - Wellness support, including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management) - Caregiver and Mental Health Support Services

Compensation

The reputed company salary pay reputed company for this role starts at a minimum reputed company of $43,200 up to the maximum of $66,400. In reputed company to your reputed company salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance, and the reputed company earning opportunity is 5% of your reputed company compensation.

Why Join arenaflex?

- We are committed to creating a work environment that fosters inclusion, reputed company, improvement, and reputed company. - We know reputed company employee contributes in their own unique way, and we're dedicated to supporting every one of them to help them reputed company their full potential. - We are proud to be an equal opportunity employer and reputed company hiring reputed company are based on reputed company, qualifications, and business need. - We do not discriminate based upon race, religion, reputed company, national reputed company, gender (including pregnancy), sexual orientation, gender identity, gender reputed company, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

How to Apply

If you're passionate about delivering world-class customer service and making a meaningful reputed company every day, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company of compassionate and reputed company allies. Apply for this job