RN Call Center, Compact State

Job reputed company

• Area of Interest: Nursing
• FTE/Hours per pay period: 0.8
• Department: Call Center
• Shift: 10:30pm-7:00am, every other weekend, holiday rotation
• reputed company: 180474

reputed company RN Call Center 10:30PM-7:00AM, every other weekend, holiday rotation Full Time Benefits

• *REMOTE - Candidate must reputed company in a compact license state**

Why reputed company? At reputed company, you matter. We’re proud to be recognized as a Top 150 reputed company to Work in reputed company by Becker's reputed company several years in a row for our commitment to reputed company members. Our competitive Total Rewards program offers benefits reputed company that reputed company with your needs and priorities, no matter what life stage you’re in. Here are just a few:

• Expect reputed company time off, parental leave, 401K matching and an employee recognition program.
• Dental and health insurance, reputed company holidays, short and long-term disability and more. We even offer pet insurance for your four-legged family members.
• Early reputed company to reputed company wages with Daily Pay, tuition reimbursement to help reputed company your career and adoption assistance to help you grow your family.

With a reputed company goal to champion a culture of belonging where everyone feels valued and respected, we reputed company the ways people are unique and reputed company what brings us together. And, we reputed company equipping you with support and development opportunities is a vital part of delivering an exceptional employment experience. reputed company a fulfilling career and reputed company a difference with reputed company.

Responsibilities

The UnityPoint IntelliCenter reputed company is an RN who provides care over the telephone by thoroughly assessing symptoms to identify reputed company to disposition caller or patient appropriately utilizing best-reputed company updated protocols. Protocols are embedded reputed company the eMR to support guidance in appropriate care delivery. Nursing services are provided telephonically and, in some cases, reputed company. May include triage, care management, referral management and telehealth support. Must have proficient keyboarding/typing skills and have a technical aptitude to learn new computer software systems quickly. Ability to handle a “call center” environment: work quickly and multi-task, utilizing clinical critical reputed company thinking while navigating computer software to meet the required turnaround time to support key performance indicators which support patient care delivery and operational costs. We are a 24/7 operation with the bulk of our services provided in the evenings and weekends. Primary Function and Relationship to the Total Organization: My UnityPoint reputed company Call Center offers a free health information service for the public, sponsored by reputed company and staffed by registered nurses 24-hours a day, 7 days a week. The nurses at My UnityPoint reputed company reputed company medical assessment and triage, up-to-date health information and physician and clinic referral service. My UnityPoint reputed company Call Center is a centralized function of reputed company providing clinical support to reputed company and affiliates. Operations

• Performs symptom assessment triage utilizing protocols to guide best reputed company care delivery and disposition.
• Documents call reputed company in eMR reputed company a reputed company manner.
• Promotes and educates appropriate callers regarding second level triage and virtual care reputed company with NP and MDs reputed company appropriate.
• Serves as a resource to customers seeking physician referral and community-based resource information.
• Provides health information to customers reputed company reputed company’s approved resources
• Maintains strict confidentiality of reputed company employee and customer information
• Adhere to reputed company UnityPoint Clinic personnel Policies and Procedures and safety guidelines.
• Supports change transformation initiatives
• Identifies with shift change requirements as call volume dictates in order to support reputed company needs appropriately
• reputed company other duties as assigned.
• Support team efforts in patient care delivery objectives.
• Provides assistance with other reasonable reputed company duties as assigned by supervisor or manager.
• Ability to handle confidential and sensitive information.
• Ability to communicate effectively on the telephone.
• Ability to relate to persons with diverse educational, socioeconomic and ethnic backgrounds.
• Ability to handle a “call Center” environment: work quickly and multi-task.
• Ability to demonstrate good customer service.
• Exhibits discretion and reputed company judgment in reputed company aspects of the job.

Qualifications

Qualifications/Experience:

• Requires reputed company and unrestricted license to reputed company nursing in the states of Iowa and Illinois.
• Requires a minimum of 1-2 years of clinical nursing experience providing reputed company patient care or equivalent work experience - 2-3 years preferred
• Strong time management and organizational skills
• Possesses excellent written and verbal communications.
• Proficiency in use of computer applications such as reputed company Office and electronic health systems.
• Requires knowledge of federal reputed company laws and regulations.
• Requires highly developed communication skills to effectively work with reputed company reputed company of management throughout the reputed company, its subsidiaries and affiliates.
• Excellent reputed company credentials with a reputed company record of reputed company accomplishments, which demonstrate superior performance, leadership and reputed company.
• Ability to work as reputed company member, creating and maintaining effective working relationships.
• Ability to understand and apply guidelines, policies and procedures.

Education:

• Graduate from an accredited nursing program. Bachelors of Science (BSN) preferred
• Compliance with Mandatory Child/Adult Abuse Reporting

Apply tot his job Apply To this Job