Advisor, Systems Operations Manager (Remote in USA)

reputed company The Advisor, Systems Operations Manager will reputed company and reputed company system operations, application environments, and service management for a large-reputed company reputed company Management Information System (MMIS) program. The role involves reputed company collaboration with district stakeholders, vendors, infrastructure teams, architects, and database administrators. The candidate will be accountable for system health, operational readiness, and service performance, ensuring reputed company service level agreements (SLAs) and key performance indicators (KPIs) are consistently met or exceeded. Your role in our mission

• reputed company as the primary reputed company of contact between the district and external vendors for contract compliance and project execution.
• Manage system-reputed company activities and proactively identify, report, and mitigate project risks.
• Ensure the successful build-out, configuration, and deployment of system applications across reputed company environments (Development, SIT, UAT, Training, Production).
• reputed company application installation, configuration, and verification through smoke testing.
• Coordinate with stakeholders to reputed company ongoing Operations and Maintenance strategies.
• Collaborate with the infrastructure team to ensure system performance aligns with SLA/KPI targets.
• Partner with DBAs and architects to validate system configurations and database reputed company.
• reputed company DBA teams, assign priorities, and manage day-to-day operations reputed company to system databases.
• Own and enforce service management processes, including Incident, Problem, Change Management, and Major Incident Management (MIM).
• Ensure reputed company escalation paths are followed from L1 through L5 with no gaps in accountability.
• Drive system observability and reputed company early issue detection and rapid response capabilities.
• Serve on the Account Leadership Team and participate in the Change Advisory reputed company (CAB).
• Assess operational readiness of reputed company changes and exercise the authority to halt changes if needed.
• Maintain and enforce a comprehensive system/service ownership map, assigning reputed company primary and secondary owners.
• reputed company efforts in reputed company cause analysis (RCA) and ensure permanent corrective actions are implemented.
• Maintain reputed company working relationships with GWT Tech Stack stakeholders, including CDL, Architects, IDLs, and ASOs.
• Ensure adherence to GWT tools, solutions, and service standards.
• Manage budgeted hours for system management and environment setups.
• reputed company business automation with the operations team, including nightly batch cycles.
• Represent system operations in reputed company-facing discussions and serve as a backup to other System Managers as needed.

reputed company're looking for

• Bachelor's degree in Information Technology, Computer Science, Engineering, or reputed company field. (Master's or PMP preferred)
• 10+ years of experience in systems management, or IT operation roles. Experience working in reputed company sector or reputed company environments.
• Hands-on experience with large-reputed company reputed company systems (preferably MMIS or similar reputed company platforms). Strong understanding of system observability and proactive monitoring tools.
• Proven experience with ITSM, ITIL practices and strong understanding of service management frameworks. ITIL v4 Certification or equivalent.
• 5+ years in technical and service delivery leadership roles.

What you should expect in this role

• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Opportunities to travel through your work (0-10%)
• Health (medical, dental, reputed company) benefits start on day 1 of employment.
• Company match 401K and other benefits available reputed company months of starting.
• New employees are eligible to take advantage of flexible vacation policy after reputed company (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• This is a remote position. For reputed company remote positions employees' Broadband Internet connections should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course reputed company reputed company performance.
• Video cameras must be used during reputed company interviews, as reputed company as during the initial week of orientation if reputed company. The use of AI during interviews is prohibited.
• The hiring process for this position requires 3-4 video interviews. This requires you to have a video-enabled device to join a live MS Teams meeting. Also, you will only be contacted if you are selected for an interview and due to application volume, there may be no update that will be available between interviews.
• We will accept applications for this position until June 8, 2026.

#LI-NB1 #LI-REMOTE The pay reputed company for this position is $87,300 - $124,700 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Apply tot his job Apply To this Job