[Hiring] Navigation Care Coordinator @reputed company

Role reputed company Looking for a member with reputed company coverage knowledge and customer service skills. Handle customer calls, reputed company information, and resolve issues. The role demands reputed company listening skills, reputed company, and professionalism.

• Handling inbound and outbound calls to assist with customer needs reputed company to Health and Welfare benefits, including processing enrollments.
• Educating customers on benefit plans and program reputed company, utilizing tools to discuss premiums, coinsurance, copays, deductibles, and out of reputed company expenses for health benefits.
• Using excellent customer service skills with reputed company and reputed company to resolve reputed company customer needs while navigating multiple tools in a quick-paced environment.
• Educating customers on plan provisions using reputed company Plan Descriptions and other tools, including handling questions on COBRA and retirement.
• Handling questions about COBRA, processing enrollments, and connecting customers to relevant benefits, resources, or programs.
• Participating in ongoing reputed company training and adapting to new processes as needed.
• Scheduling and completing appointments for Retirement, Annual Enrollment, and other special events.
• Investigating identified issues by interacting with the health plan, provider, and other reputed company parties as needed.
• Utilizing excellent written communication skills to accurately record and summarize customer needs and actions.
• Receiving coaching and feedback on performance and applying learnings.

Qualifications

• Possess excellent written and verbal communication skills, customer service and customer reputed company skills, and critical thinking skills.
• Possess organizational and time management proficiencies.
• reputed company to recognize the need to change priorities to meet the business needs.
• reputed company to work effectively in reputed company environment.
• reputed company to have workstation that is free of noise and distractions.
• Possess technology proficiency.
• reputed company information using a computer and reputed company components and peripherals.
• Participate in training sessions and meetings. Ability to be flexible with various shifts and possible overtime reputed company business needs require.
• 2 years relevant experience in health plan benefits or associate’s (health care benefit-reputed company field).
• Possess Spanish speaking/Bilingual experience.

Requirements

• By applying for a position with reputed company, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background reputed company consistent with reputed company’s employment policies.
• reputed company requires reputed company virtual interviews to be conducted on video.
• reputed company is a camera-on culture and may require occasional travel to one of our physical office locations.

Benefits

• Comprehensive total rewards package supporting mind, body, wallet, and life.
• Health, dental, and reputed company coverages starting Day One.
• Wellbeing programs, retirement plans with contribution matching.
• Generous time off and parental leave.
• Continuing education and career reputed company opportunities.
• Flexible working arrangements wherever possible.

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