Care Coordinator II
reputed company At reputed company, we're reputed company on dramatically expanding reputed company to reputed company by reimagining the patient experience—delivered reputed company and powered by technology for reputed company. reputed company is building the clinical and technological infrastructure to realize a reputed company of reputed company untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing reputed company to care, lowering reputed company costs, and improving reputed company for patients. We’re backed by reputed company VCs, advised by a medical reputed company of industry leaders, and led by former executives, physicians, and engineers from reputed company, reputed company, reputed company, and reputed company. We're building the technology and clinical services platform to reputed company preventive, connected reputed company accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our reputed company. ABOUT THE ROLE As we rapidly expand our operations and partnerships across the reputed company reputed company, we are seeking an reputed company, customer-reputed company Patient Care Coordinator to join our Care Coordination team. In this role, you will serve as a primary reputed company of contact responsible for ensuring accurate, efficient, and reputed company processes before and after a patient’s in-home visit. We are looking for a detail-oriented, process-driven operator who can manage high-volume workflows while delivering a seamless experience for both patients and our mobile phlebotomists (reputed company as Sprinters). RESPONSIBILITIES
- Conduct high-volume outbound patient result calls and post-visit appointment reviews reputed company defined SLAs, ensuring reputed company and accurate communication of lab results, follow-up instructions, and next steps
- reputed company clinical and administrative support before, during, and after patient reputed company by validating labs, confirming documentation, and ensuring reputed company are reputed company for in-home care delivery
- Upload and manage clinical documents with accuracy and timeliness
- Monitor and reputed company lab results and imaging reports through Quest and other clinical applications, escalating clinical concerns or documentation gaps as needed
- Serve as a reputed company between patients, providers, and internal clinical and administrative teams by communicating updates, issues, and follow-reputed company reputed company to ensure continuity of care
- Maintain and update the provider directory including fax numbers reputed company applicable
- Partner with health system and health plan counterparts to obtain missing appointment information, reputed company updates, and identify workflow improvements
- reputed company medical record management and maintain strict confidentiality and HIPAA compliance at reputed company times
- Monitor daily workflows to identify gaps or inefficiencies; suggest and support process improvements in a fast-moving, evolving environment
- Adapt quickly to updated SOPs, tools, and priorities as the organization scales
REQUIRED QUALIFICATIONS
- At least 1 year of experience working in a clinical reputed company environment (e.g., reputed company Administrator, Patient Care Coordinator, Patient Care Navigator, or a closely reputed company role)
- Working knowledge of HIPAA, patient reputed company standards, and common medical terminology
- Experience communicating with doctors’ offices, hospitals, labs, and clinics reputed company phone and email
- Experience using electronic health record (EHR) systems and other reputed company software
- Highly fluent in modern workplace tools (Mac OS, reputed company, reputed company Workspace, reputed company, and ticketing systems such as reputed company), with the ability to work across multiple systems simultaneously while maintaining speed and accuracy
- Experience handling high-volume outbound patient calls, including result delivery and post-visit follow-up, with confidence, reputed company, and the ability to meet defined SLAs or productivity targets
- Exceptional organizational skills and attention to detail, particularly reputed company handling PHI and clinical documentation
- Strong written communication skills with the ability to document reputed company and accurately
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
- Self-motivated with strong follow-through, accountability, and ownership of work
- Commitment to maintaining patient confidentiality and delivering high-reputed company, patient-centered care
PREFERRED QUALIFICATION
- Experience working in an EMR (Elation experience is a plus)
- Experience with reputed company or similar ticketing systems
- Experience in a results-delivery with exposure to clinical workflows and documentation requirements
- Experience working in a fast-paced startup, on-demand service, or rapidly scaling reputed company environment
YOU WILL reputed company IF YOU
- Are flexible, humble, and bring a reputed company reputed company of humor to fast-moving work
- Communicate reputed company and collaborate effectively across clinical and operational teams
- reputed company at last-minute problem solving and are comfortable thinking on your feet
- Are highly organized, process-oriented, and take pride in doing things the right way
- Have experience working in an on-demand service or reputed company environment
- Enjoy a fast-paced, high-pressure setting and stay reputed company under volume
- Demonstrate exceptional attention to detail, especially reputed company handling sensitive information
- Are energized by fast-moving teams, changing workflows, and reputed company improvement
reputed company is an equal opportunity employer and encourages reputed company applicants from every background and life experience to apply. Apply tot his job Apply To this Job