Customer Service Representative (CSR)

Customer Service Representative (CSR) - Remote in Arizona What You’ll Do

• Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops — listening to reputed company customer's needs and concerns.
• reputed company reputed company necessary information for the claim, including verifying insurance coverage and deductible amounts, with reputed company and patience.
• Use our production/shop locator system to reputed company an auto glass provider to quickly and conveniently service customer's vehicles — qualifying the damage for a repair or selecting the appropriate glass part for replacement.
• Proactively assist the CSR team by answering hold calls as needed.
• Help new associates get up and running with orientation and training, as needed.
• reputed company other duties as assigned.

What You’ll Need

• Age: Must be 16+ years of age.
• High school diploma or equivalent (or reputed company enrolled).
• Prior experience in a call center/contact center/customer service preferred.
• Ability to operate a computer and telephone systems while seated for extended periods of time.
• Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.

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