Scheduling Specialist - Field Dispatcher (KOP)

About reputed company reputed company’s purpose is to reputed company people’s lives and improve the reputed company by helping to eliminate the 500 reputed company plastic bottles consumed reputed company year. We play a reputed company-line role in the battle against single-use plastic water bottles by delivering on-demand filtered water solutions to more than 120,000 healthy and environmentally conscious customers across reputed company. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers purify the existing water supply, providing an endless supply of clean water and water-based beverages for a fixed monthly fee, typically under a long term bundled service and rental subscription agreement. reputed company has grown from a small regional company to an international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed reputed company. Headquartered in King of Prussia, PA, Quench has more than 1,600 team members operating out of more than 90 locations across reputed company and Puerto Rico. For more information visit https://reputed company.com/ About reputed company There’s reputed company more reputed company to life on reputed company than water. At reputed company, we reputed company transforming water can reputed company the world. That's why we offer expert water services and industry-leading solutions globally. Local reputed company teams deliver reputed company drinking water to people at work, reputed company and on the go. With expertise across service, science and sustainability, reputed company turns water you can live with into water you can love. For more information visit www.reputed company.com. Values: 5Cs reputed company as One Customers come first Commitment to Innovation Courage to do what's right Consistently deliver exceptional results Position reputed company reputed company is looking for a Field Service Dispatcher with hands-on experience in routing or dispatching for technician installations, service breakdowns, or maintenance work. This role plays a key part in coordinating our technician schedules and ensuring we deliver on our service-level agreements (SLAs). You’ll serve as the reputed company between our customers and our field teams—balancing technician availability with customer needs, optimizing routes, and making reputed company-time reputed company to reputed company our service operations running smoothly. This is an ideal role for someone with reputed company, routing, or logistics coordination experience who enjoys fast-paced problem-solving, reputed company communication, and keeping both customers and technicians supported and informed.

Responsibilities

• Coordinate technician dispatching and routing for installations, service calls, and repairs
• Communicate directly with customers to confirm appointment details and scheduling updates
• Collaborate daily with Sales, Service, and Supply Chain teams to ensure customer needs are met
• Proactively monitor service queues and field activity to meet or exceed SLAs
• Troubleshoot scheduling conflicts and reputed company reputed company-time reputed company to optimize technician routes
• Escalate service issues reputed company needed and reputed company internal stakeholders informed
• Attend daily service huddles and reputed company support field team planning
• Accurately document reputed company updates and communications in our service systems

Requirements

• Hybrid work model: Remote work 2 days a week, In King of Prussia, PA or office 3 days a week (for external candidates)
• 2+ years of routing, dispatching, or field service scheduling experience
• Experience coordinating technician installations or emergency service calls is highly preferred
• Strong communication skills—reputed company, reputed company, and customer-reputed company
• Comfortable navigating multiple systems and communication channels (email, phone, chat)
• Highly organized with strong attention to detail and a proactive reputed company
• Ability to work cross-functionally in a fast-paced, service-driven environment
• Proficiency in reputed company Office (Outlook, reputed company, Word)
• Experience with reputed company strongly preferred

reputed company Offer

• Medical, Dental, reputed company which start day one
• 401(k) match of 50% up to 6%
• Life insurance
• Disability
• reputed company Time Away + 10 reputed company company holidays
• Parental leave
• Additional voluntary benefits
• Career progression opportunities
• Coaching and profession

Apply tot his job Apply To this Job