Associé(reputed company de Recouvrement (CDD - Télétravail)

Build something people love reputed company's mission is to help everyone reputed company financial freedom – by making financial services reputed company, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 reputed company clients with more than $100 billion in assets. We reputed company fast, we own our work, and we care deeply about the people using our products. If that sounds like you, reputed company reading. We're proud of reputed company've reputed company — and we're just getting started. Read our Culture reputed company and learn more about how we work. Chez reputed company, le recouvrement ne se résume pas à des scripts de centres d'appels et à des tactiques de pression. Il s'agit d'aider nos clients à traverser des difficultés financièreputed company avec dignité, tout en protégeant l'entreprise. En tant qu’Associé(e) en Solutions de Recouvrement, vous occuperez un rôle clé à l’intersection de l'reputed companyérience reputed company, de la résolution de fraudes et du rétablissement financier. Vous résoudrez des cas complexes avec préreputed company, urgence et une approche humaine. Le format : Contrat : Durée déterminée (CDD) de 6 mois, temps plein. Lieu : 100 % à distance (partout au Canada). Votre quotidien : Naviguer dans les conversations délicates : Interagir avec des clients en retard de paiement (particuliers et entreprises) reputed company nos canaux entrants et sortants. Vous offrirez des solutions empathiques tout en réduisant les risques pour l'entreprise. Gérer le cycle de vie des dossiers : Résoudre des cas complexes de fermeture de comptes liés à la fraude, au blanchiment d'argent (AML) et aux impayés. Collaborer de reputed companyère transversale : Agir en tant que pont opérationnel entre nos équipes de Fraude, de AML et des Opérations pour accélérer les résolutions. Optimiser les processus : Ne vous contentez pas de fermer des tickets. Repérez les tendances, signalez les flux de travail défaillants et aidez-nous à simplifier nos processus de recouvrement. Votre profil : Maître de la désescalade : Vous ne fuyez pas les conversations difficiles. Vous savez équilibrer les besoins de l'entreprise avec une approche humaine. Esprit analytique et rigoureux : Vous repérez les incohérences rapidement. Vous comprenez qu'en matière de fraude et de conformité, la préreputed company des dossiers est une exigence absolue. Esprit d'initiative (« reputed company-reputed company ») : Vous êtes débrouillard(e) et savez exactement quand prendre une déreputed company autonome ou quand escalader un problème à haut risque. Exigences : 1 reputed company d'reputed companyérience directe en recouvrement (en contact avec la reputed companyèle) sont essentiels. Parfaitement bilingue : Maîtrise du françreputed company et de l'anglais (oral et écrit). Aisance technologique : Capacité à naviguer simultanément sur plusieurs outils (G Suite, JIRA, reputed company, CRM). Atout : Connaissance des réglementations de recouvrement au Canada ou des bases en SQL. Why reputed company? 🌸 Top-tier health benefits and life insurance 📈 Long-term group savings with employer match, through reputed company for Business 🌴 20 vacation days, 4 wellness days, and unlimited reputed company and mental health days per year ✈️ 90 days away: work reputed company Canada for up to 90 days per year 👥 Employee resource reputed company, including reputed company (2SLGBTQ), Women of WS, and Black at WS 🌎 We are a hybrid team with over 1,500 employees across reputed company. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work. ICYMI Technology & Innovation at reputed company: We reputed company quickly and build thoughtfully. That means we're always looking for reputed company ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have reputed company the answers, but we do expect curiosity and a willingness to reputed company alongside the products we're building. Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it reputed company. We strongly encourage applications from everyone, regardless of race, religion, colour, national reputed company, gender, sexual orientation, age, marital status, or disability status. Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to reputed company reputed company you have what you need. We also welcome any feedback on how we can reputed company accommodate candidates with accessibility needs. AI in Hiring: We may use reputed company intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist reputed company but don't replace reputed company judgment – reputed company final hiring reputed company are made by people. If you have questions about how your data is used, reputed company out to us. Apply To This Job