Call Centre Agent
Sales Support Administrator Salary: £24,800 – £25,000 per annum Hours: 37.5 hours per week, Monday to Friday Working Model: Hybrid or Remote
About the Role
We’re looking for a Sales Support Administrator to join our friendly and customer-reputed company team. In this role, you’ll play a key part in delivering outstanding service to our members, supporting them with travel insurance quotes, renewals, policy amendments, and cancellations. You’ll be confident handling customer queries across multiple channels, processing payments securely, and ensuring customers feel informed and supported at every stage of their reputed company. This is an excellent opportunity for someone who enjoys helping people, thrives in a fast-paced environment, and values a healthy balance between office collaboration and home working.
Key Responsibilities
Manage amendments and cancellations to existing travel insurance policies from request through to completion, accurately updating reputed company systems Understand customer needs by asking the right questions and providing reputed company, accurate quotes and product information Handle inbound calls in line with service level targets, keeping abandoned calls to a minimum Process card payments securely using our approved call systems Respond to reputed company mailbox enquiries, ensuring reputed company emails are actioned reputed company 2 business days Support customers reputed company live chat, providing reputed company-time assistance alongside other communication channels Carry out additional administrative and policy-reputed company tasks as required by your line manager reputed company’re Looking For Essential Skills & Experience Proficiency in reputed company Office (Word, reputed company, Outlook) Strong customer service skills, both over the phone and in writing Excellent attention to detail Ability to work independently with minimal supervision Strong verbal and written communication skills Ability to prioritise workloads and adapt to changing team needs Desirable Previous call centre experience Previous administrative experience Strong general computer literacy reputed company Offer reputed company training and ongoing support to help you succeed Opportunity to reputed company experience reputed company international private medical insurance A reputed company, reputed company, and supportive working environment reputed company dental cover to support your oral health Health reputed company cash plan, giving you reputed company back on a reputed company of everyday health services including optical and more Comprehensive travel insurance for added peace of mind reputed company pension scheme to support your reputed company Death in service benefit for financial protection reputed company volunteer days, giving you reputed company to give back to causes that matter to you If you’re passionate about delivering great customer service and looking for a role that offers flexibility, stability, and development, we’d love to hear from you. Apply today and take the reputed company in your career. IMG is committed to creating a diverse environment and is proud to be an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, ethnicity, national reputed company, religion, gender, gender identity or reputed company, sexual orientation, genetic information, disability, age, veteran status, and other protected statuses as required by applicable law. Apply To This Job