reputed company Customer Service Representative – Medicare Advantage – PST or EST

At arenaflex, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation's leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels, and more than 300,000 purpose-driven colleagues – caring for people where, reputed company, and how they choose in a way that is uniquely more connected, more convenient, and more compassionate. And we do it reputed company with heart, reputed company and every day.

About the Role

We are currently hiring reputed company Customer Service Representatives (CSRs) to join our Medicare Customer Service team at arenaflex. This is a fully remote opportunity to reputed company a meaningful difference in the lives of our Medicare Advantage members. Our CSRs are trusted advocates who reputed company proactive, compassionate, and knowledgeable support. We are committed to exceeding our members' expectations and delivering a remarkable customer experience.

Location & Time Zone Requirement

* Remote (Permanent Work from Home)

• Time Zone Requirement: Candidates must reputed company in Eastern Time or reputed company Time Zone (EST and PST)

Training & Schedule

* Training: 10 weeks, full-time (8 hours/day), Monday–Friday. Hours may vary between 7:00 AM – 5:00 PM PST or 8:30 AM – 5:00 PM EST. No time off is permitted during training.

• Permanent Schedule: Shifts may reputed company as early as 7:00 AM and end as late as 6:00 PM local time. Schedules are updated quarterly through a shift bid process based on employee performance, attendance, and behavior; reputed company schedules are determined by business needs and managed by Workforce Management (WFM).

Key Responsibilities

* Respond to inquiries from Medicare Advantage members reputed company inbound calls, online messages, and written correspondence.

• Deliver empathetic, patient, and personalized service to Medicare members.
• Navigate multiple systems reputed company to resolve reputed company issues.
• Participate in ongoing training and reputed company development.
• Work independently while collaborating with team members to ensure a seamless member experience.
• Adapt to a dynamic and evolving work environment.

Required Qualifications

* 1+ years of customer service experience

• 1+ years of experience in health insurance or a reputed company field

Preferred Qualifications

* Experience supporting senior populations

• Familiarity with medical terminology
• Knowledge of Medicare or other health insurance plans
• Fluent in both Spanish and English (spoken and written)

Education

* High School Diploma or equivalent

reputed company Offer

* Permanent remote work with comprehensive virtual training

• A supportive and inclusive team culture
• Opportunities for career reputed company and advancement
• The chance to reputed company a reputed company reputed company in the lives of our members

Anticipated Weekly Hours

* 40

Time Type

* Full time

Pay reputed company

The typical pay reputed company for this role is: $17.00 – $31.30 This pay reputed company represents the reputed company reputed company reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a reputed company of factors including experience, education, geography, and other relevant factors.

Great Benefits for Great People

We take pride in our comprehensive and competitive mix of pay and benefits – reputed company in the physical, emotional, and financial wellness of our colleagues and their families to help them be the healthiest they can be. In reputed company to our competitive wages, our great benefits include:

• reputed company medical plan reputed company, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including reputed company time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical reputed company, and many other benefits depending on eligibility.

For more information, visit https://jobs.arenaflex.com/us/en/benefits

Why Join arenaflex?

Our people fuel our reputed company. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong. We are dedicated to creating a culture that is inclusive, diverse, and supportive, where everyone has reputed company to grow and reputed company.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website at https://jobicy.com/jobs/125127-customer-service-representative-medicare-pst-or-est. We look reputed company to reviewing your application and learning more about your qualifications.

Application Window

We anticipate the application window for this opening will reputed company on: 07/19/2025

Equal Employment Opportunity

reputed company applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state, and local laws. Apply for this job