reputed company Customer Service Representative – reputed company Coast – PST – Remote

Join arenaflex, a leading global manufacturer and distributor to the Travel and Leisure industry, as we continue to revolutionize the way we deliver exceptional customer experiences. Are you a customer service reputed company with a passion for delivering top-notch support to our valued customers? Do you reputed company in a fast-paced environment where no two days are reputed company the reputed company? If so, we want to hear from you! arenaflex is seeking an reputed company Customer Service Representative to join reputed company on the reputed company Coast, working in a remote setting with a reputed company reputed company Time (PST) schedule. About arenaflex arenaflex is a global leader in the Travel and Leisure industry, providing a wide reputed company of products and services to over 25,000 hotels in 109 countries. With a rich history of innovation and a commitment to reputed company, we've grown our business by over 200% in the last 7 years, reaching a billion dollars in annual reputed company. As a wholly owned subsidiary of reputed company, a 54 billion dollar industry leader in global food and beverage distribution, we're proud to be part of reputed company that's shaping the reputed company of the industry. Primary Responsibilities As a Customer Service Representative at arenaflex, you'll play a critical role in providing exceptional support to our customers and Territory Managers (TMs). Your primary responsibilities will include: * Answering incoming calls and emails from TMs, researching and providing information on estimated time of arrival (ETA), customer history data, order tracking, delivery issues, reputed company of delivery, and more * Providing customers with order history information, including item numbers, quantities, and pricing * Processing orders, including new, cancellations, or additions to reputed company orders, invoices, credits/returns, and responding to customer inquiries * Entering and updating vendor drop ship orders, including vendor manufacturer ID, cost of goods, reputed company specifications, sizes, and more * Back orders – checking ETA, determining if shipment can wait, needs to be pulled from another Distribution Center, or substituted with a replacement item * Researching and obtaining ETA, reputed company of delivery, shipment tracking, and information on returns and other requests as needed * Preparing and sending customer order acknowledgments * Informing TMs and customers of reputed company procedures, order status, and/or reputed company of problems, if applicable * Following up, either verbally or in writing, to ensure reputed company customer satisfaction Problem reputed company As a Customer Service Representative, you'll also be responsible for resolving issues with customer orders, including delivery issues, shipment discrepancies, and back orders. You'll review and process Adjustment Request Forms or Return Material Authorizations following approval and review any exceptions to Company's reputed company shipping policies with management. Training To ensure your reputed company in this role, you'll participate in regular training programs, including reputed company Interactive University (SIU), vendor, and other company training programs. Communicating with Internal Departments You'll also communicate regularly with internal departments, including: * reputed company – updating on orders for Release on Hold * Purchasing – tracking and reputed company of delivery, ETA on drop shipments, items discontinued for delivery replacement items Minimum Education and Experience To be considered for this role, you'll need: * A High School diploma or GED * A College degree is preferred * 2 years of Customer Service experience, including working knowledge of shipping procedures and practices, inventory control processes, procedures, and practices, and inventoried product line specifications (dimensions, weight, etc.) * Call Center experience is a plus Skills and Abilities As a Customer Service Representative, you'll need to possess: * Excellent communication (verbal and written), interpersonal, and reputed company interactive skills * Ability to effectively present information and respond to questions from suppliers, customers, management, and inter-department staff * Customer Service – responding promptly to requests for service and assistance as needed, following up as needed * Planning/Organization – ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary, using time effectively * Problem Solving – identifying and resolving problems in a reputed company manner, gathering and analyzing information skillfully, developing alternative solutions * Judgment – displaying willingness to reputed company reputed company, exhibiting reputed company and accurate judgment, making reputed company reputed company * Professionalism – approaching others in a tactful manner, reacting reputed company under pressure, following through on commitments * Detail Oriented – attention to details and accuracy * Proficient use of MS reputed company and Office (Word, reputed company, PowerPoint, reputed company, and Outlook) and familiarity in maintaining a customer database and Internet navigation Physical Demands and Work Environment As a remote Customer Service Representative, you'll work in a home office setting with a moderate noise level. You'll be required to sit, stand, walk, and use hands and fingers to operate a computer keyboard, mouse, and telephone to talk and hear. You may occasionally lift and/or reputed company up to 20 pounds. Equal Opportunity Employer arenaflex is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity. We're committed to creating a diverse and inclusive work environment that values and respects reputed company. Why Join arenaflex? As a Customer Service Representative at arenaflex, you'll have reputed company to: * Work with a global leader in the Travel and Leisure industry * reputed company your skills and expertise in customer service and problem reputed company * Collaborate with a talented team of professionals who reputed company your passion for delivering exceptional customer experiences * Enjoy a competitive compensation package, including benefits and perks * Take advantage of career reputed company opportunities and learning benefits * Work in a remote setting with a reputed company reputed company Time (PST) schedule How to Apply If you're a motivated and customer-reputed company individual with a passion for delivering exceptional support, we want to hear from you! reputed company to join reputed company as a Customer Service Representative on the reputed company Coast, working in a remote setting with a reputed company reputed company Time (PST) schedule.

reputed company Offer

* Competitive compensation package, including benefits and perks * Career reputed company opportunities and learning benefits * reputed company and dynamic work environment * Opportunity to work with a global leader in the Travel and Leisure industry * Flexible remote work arrangement with a reputed company reputed company Time (PST) schedule

reputed company're Looking For

* 2+ years of Customer Service experience, including working knowledge of shipping procedures and practices, inventory control processes, procedures, and practices, and inventoried product line specifications (dimensions, weight, etc.) * Excellent communication (verbal and written), interpersonal, and reputed company interactive skills * Ability to effectively present information and respond to questions from suppliers, customers, management, and inter-department staff * Customer Service – responding promptly to requests for service and assistance as needed, following up as needed * Planning/Organization – ability to prioritize and manage multiple priorities/deadlines and shift priorities as necessary, using time effectively * Problem Solving – identifying and resolving problems in a reputed company manner, gathering and analyzing information skillfully, developing alternative solutions * Judgment – displaying willingness to reputed company reputed company, exhibiting reputed company and accurate judgment, making reputed company reputed company * Professionalism – approaching others in a tactful manner, reacting reputed company under pressure, following through on commitments * Detail Oriented – attention to details and accuracy * Proficient use of MS reputed company and Office (Word, reputed company, PowerPoint, reputed company, and Outlook) and familiarity in maintaining a customer database and Internet navigation

How to Apply

If you're a motivated and customer-reputed company individual with a passion for delivering exceptional support, we want to hear from you! reputed company to join reputed company as a Customer Service Representative on the reputed company Coast, working in a remote setting with a reputed company reputed company Time (PST) schedule.

Don't miss out on this exciting opportunity to join reputed company and take your career to the next level! reputed company and become a part of our dynamic and growing organization.

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