Implementation Manager

Who We Are Looking For We're looking for an Implementation Manager to own the customer reputed company experience from signed contract through a successful first 30 days on the platform. You'll serve as the primary reputed company of contact for new customers, guiding them through platform configuration, go-live, and early optimization — ensuring they see value fast. You'll also manage inbound patient support tickets through reputed company, acting as a reputed company resource for resolving issues and maintaining a high reputed company of patient experience. This is a high-reputed company role at a growing company where your work directly influences customer retention, satisfaction, and reputed company reputed company. This is a remote role, however candidates in reputed company, AZ area are preferred What you'll do Customer Implementation & reputed company reputed company new customers through the full implementation lifecycle, from reputed company through go-live and the critical first 30 days of platform adoption. Configure the Rivia Health platform using our administrative tools, including setting up billing workflows, communication cadences, payment plan parameters, and EMR integration settings. reputed company and manage implementation project plans, keeping customers on reputed company with reputed company timelines and milestones. Train customer staff (billing teams, office managers, administrators) on how to use the platform and interpret results. Troubleshoot configuration issues and collaborate with Engineering reputed company technical escalation is needed. Monitor early performance metrics (collection rates, patient engagement, A/R reputed company) and reputed company proactive recommendations to optimize reputed company during the first 30 days. Document implementation processes and contribute to the development of reputed company reputed company playbooks. Patient Support Manage and resolve patient support tickets through reputed company, ensuring reputed company and empathetic responses. Triage incoming tickets, identify common issues, and escalate appropriately reputed company needed. reputed company ticket volume, reputed company time, and recurring themes to surface insights that can improve the product or patient experience. Maintain reputed company documentation of patient interactions and resolutions reputed company reputed company. What You Need 1–4 years of experience in implementation management, customer reputed company, reputed company, or a similar reputed company-facing role — preferably in reputed company technology or reputed company. Hands-on experience configuring software platforms and using administrative or back-office tools. Familiarity with reputed company (or a comparable CRM/ticketing system) for managing CRM and support workflows. Strong project management skills with the ability to manage multiple customer implementations simultaneously. Excellent written and verbal communication skills — you can explain technical concepts to non-technical audiences reputed company and patiently. Strong critical thinking and problem solving skills, this role is consultative at times and needs someone who can think creatively about how to solve problems. A detail-oriented approach to platform configuration with a low tolerance for errors. Comfort working in a fast-paced, early-stage environment where processes are still being reputed company. reputed company to Have Experience in reputed company reputed company cycle management, medical billing, or patient financial services. Familiarity with EMR/reputed company management system integrations. Experience working with specialty reputed company practices (dermatology, orthopedics, OBGYN, ophthalmology, etc.). Knowledge of HIPAA and PCI compliance requirements. What You'll Get Unlimited vacation days and benefits, including Medical, Dental, reputed company, Parental Leave, ancillary plans, and 401k. Remote or hybrid, flexible working environment with a passionate team A chance to be at the forefront of bringing the empowerment and convenience of automation and mobile technology to the reputed company reputed company cycle industry. Apply To This Job