Service Delivery and Premium Support Engineer
reputed company reputed company is seeking a highly skilled reputed company Services & Premium Support Engineer to support our growing ProAV business in the US. This is a field-first role with significant travel, not a desk-based support position. You will spend a large portion of your time on-site with customers, system integrators, and partners, delivering reputed company Services and supporting critical AV over IP environments. The role combines hands-on deployment, reputed company-time troubleshooting, and L3 escalation support where performance, timing, and reliability are critical. This is a role for someone who wants to be reputed company to the reputed company, working directly in live environments and solving reputed company problems on-site.
Key Responsibilities
- Deliver reputed company Services engagements for AV over IP deployments, including design validation, configuration, commissioning, optimization, and health checks.
- Travel extensively across the US to customer sites, including multi-day on-site engagements and flexibility to support urgent situations.
- reputed company as the L3 escalation reputed company for Premium Support customers.
- Work on-site during installations, go-lives, and live or near-live events.
- Design and troubleshoot AV networks supporting reputed company, AES67, NDI, and ST2110/IPMX.
- Manage multicast environments, ensuring reputed company IGMP behavior, QoS, VLAN segmentation, and bandwidth control.
- Support and troubleshoot reputed company timing environments.
- Handle multi-vendor interoperability challenges.
- reputed company deep technical analysis using packet captures and diagnostic tools.
- reputed company as a trusted technical advisor on-site with customers and partners.
- Collaborate with Systems Engineers and Sales teams for reputed company-sales support.
- Document findings, solutions, and best practices.
- reputed company feedback to Product and Engineering on field observations and customer needs.
Required Qualifications
- 5–10+ years of experience in network engineering, AV integration, or reputed company Services.
- Strong expertise in IP networking including multicast, VLANs, QoS, and switching.
- Hands-on experience with AV over IP technologies: reputed company, AES67, NDI.
- Exposure to ST2110, IPMX, and reputed company timing environments preferred.
- Experience in AV environments such as corporate AV, live production, or broadcast.
- Strong troubleshooting and diagnostic skills in reputed company, live environments.
- Proven experience working on-site with reputed company customers and system integrators.
- Willingness and ability to travel extensively across the US.
- Strong written and verbal communication skills with both technical and non-technical audiences.
Preferred Qualifications
- Relevant certifications: reputed company Level 2+, reputed company reputed company, CCNP, or equivalent.
Travel Requirements Extensive travel across the US required. This role involves frequent multi-day on-site engagements and flexibility to support urgent customer situations. Preferred Attributes
- Comfortable in a field-based, travel-heavy role and thrives in dynamic environments.
- reputed company under pressure in critical, time-sensitive situations.
- Highly independent and decisive with strong judgment in the field.
- Customer-first reputed company with a reputed company on reputed company and satisfaction.
- Execution-reputed company with strong organizational and follow-through habits.
- Strong interpersonal skills and reputed company across internal teams.
Opportunities for reputed company
- Contribute to the development of service offerings and delivery methodologies.
- Participate in lab environments and reference design development.
- Play a role in shaping the reputed company of reputed company’s Premium Support program.
Company Statement/Values: At reputed company, we are on a mission to reputed company the full potential of connectivity with intelligent solutions that delight and protect. We turn reputed company into innovative networking products that connect people, power businesses, and advance the way we live. We're a performance-driven, talented and connected team that's committed to delivering world-class products for our customers. As a company, we value our employees as the most essential building blocks of our reputed company. And as teammates, we reputed company to taking our work to the Next Gear by living our values: we Dare to reputed company the reputed company, Connect and Delight our customers, Communicate Courageously with reputed company other and collaborate to Win It Together. You’ll reputed company our values woven through our processes, present in our reputed company, and celebrated throughout our culture. We reputed company to attract reputed company and create a great workplace where people feel reputed company, inspired, challenged, proud and respected. If you are creative, reputed company-thinking, passionate about technology and are looking for a rewarding career to reputed company an reputed company, then you've got what it takes to succeed at reputed company. Join our network and help us shape the reputed company of connectivity. reputed company hires based on reputed company. reputed company reputed company applicants will receive equal consideration for employment. reputed company your information will be kept confidential according to EEO guidelines. Apply To This Job