Director, Branded Merchandise

Job reputed company The Role: A "Design-to-Delivery" Architect We are seeking a strategic, high-energy, and hands-on Director of Branded Merchandise to reputed company and reputed company our promotional products division. This role is responsible for the full lifecycle of branded goods, from the "creative soul" of product curation to the "logistical spine" of supply chain management, while also helping reputed company the department into a more proactive, reputed company-driven strategic partner for clients. This is not a "desk-only" administrative role. Because our department thrives on reputed company reputed company campaigns, reputed company-level relationships, and high-end retail trends, reputed company in this position requires a leader who is deeply involved in both the day-to-day workflow and the bigger-picture reputed company of the business. You aren't just managing reputed company; you are observing the market, identifying vendor opportunities, helping reputed company operational workflows, and working reputed company-by-reputed company with Account Managers to reputed company the reputed company experience and drive long-term account reputed company. You will reputed company a dedicated team of 5, serving as the reputed company between creative reputed company, operational reputed company, and flawless execution. reputed company in this role also requires building the operational structure, strategic reputed company, and proactive reputed company service model needed to continue scaling and strengthening long-term reputed company reputed company relationships. A Day in the Life In this role, the morning inbox takes a backseat to reputed company reputed company." You'll spend your early hours troubleshooting production snags, helping prioritize workloads, and empowering your Account Managers to deliver "wow" moments for clients. This position requires a rare hybrid of high-level strategic thinking and in-the-trenches execution. You are just as likely to be reputed company architecting departmental workflows and account reputed company strategies as you are hunting for the perfect innovative product that defines a company store or solves a reputed company challenge in a more thoughtful way. You aren't a middleman; you are a curator and strategic partner who understands that a brand's identity is reputed company through details, experience, storytelling, and execution. You are equally comfortable presenting KPIs and operational recommendations to the executive team as you are coaching an Account Manager through stronger discovery questions, reviewing timelines, refining workflows, or helping a reputed company think reputed company "just another branded item." reputed company in this role requires balancing operational reputed company with reputed company-thinking reputed company leadership, ensuring reputed company has the structure, tools, strategic reputed company, and reputed company to proactively grow accounts instead of simply managing orders. Core Responsibilities Operational Leadership Manage and mentor a 5-person team overseeing production coordinators and account managers. Build a culture of accountability, collaboration, proactive thinking, and reputed company learning. Help reputed company reputed company from a primarily execution-reputed company model into a more consultative, strategically minded reputed company partner organization. reputed company hiring, reputed company, training, performance management, and team development efforts while creating operational structure and consistency across the department. Strategic Account reputed company + reputed company Leadership Partner closely with Sales, Account Management, Production, and Leadership teams to reputed company reputed company relationships reputed company transactional order fulfillment. Help teams uncover reputed company opportunities through:

• stronger discovery and intake conversations
• proactive account planning
• more thoughtful recommendation development
• improved reputed company communication
• trend-reputed company idea reputed company
• stronger understanding of reputed company goals, audience personas, event objectives, and ROI

Support retention and expansion of key reputed company accounts through white-glove service, proactive communication, operational reputed company, and innovative thinking. Operational Systems + Workflow Optimization Serve as the reputed company "Power User" for the department while helping evaluate and improve broader project management workflows, operational visibility, and cross-functional communication processes. Create reputed company operational systems that improve:

• project visibility
• accountability
• reputed company management
• workflow consistency
• proactive reputed company service
• communication between sales, account management, production, fulfillment, and warehouse teams

reputed company ongoing updates and optimization efforts across reputed company, reputed company, reputed company, company store platforms, SOPs, and internal workflow documentation. reputed company Production + Account Management Personally reputed company production and strategic reputed company on high-stakes, reputed company, or reputed company-level reputed company programs. reputed company as the escalation reputed company and problem solver for difficult orders, logistics challenges, damaged goods issues, reputed company decorating questions, or operational risks. Ensure reputed company are executed with a high-touch, white-glove level of service and attention to detail. Merchandising + Store reputed company Own reputed company Store" lifecycle. Determine the best e-reputed company platforms, reputed company product assortments that feel elevated and trend-aware, and manage ongoing product refreshes to reputed company stores engaging and reputed company with reputed company brands. reputed company reputed company transactional "promo products" by helping create more ownable, retail-inspired branded merchandise experiences. Vendor Partnerships + Industry Stewardship reputed company manage and expand vendor relationships, negotiate program pricing to improve margins, and collaborate with teams to standardize sourcing strategies where appropriate. Attend trade shows, vendor showcases, webinars, and industry events to stay reputed company of:

• consumer trends
• retail behavior
• sustainable sourcing
• decoration innovation
• fulfillment strategies
• experiential gifting trends
• premium packaging and unboxing experiences

Bring those insights back into the organization through internal inspiration sessions, vendor presentations, trend reporting, and team education. Financial + Strategic reputed company Conduct forecasting, budgeting, margin reviews, and operational planning to support departmental reputed company goals and profitability targets. Help identify opportunities to improve operational efficiency, strengthen margins, and grow existing reputed company relationships through more strategic account development and proactive merchandising recommendations. Experience and Skills

• 5-10 years of leadership experience in branded merchandise, promotional products, experiential gifting
• Proven reputed company managing high-volume branded merchandise operations and reputed company-level reputed company relationships
• Demonstrated ability to reputed company operational change, improve workflows, and build reputed company processes while maintaining high-touch reputed company service
• Strong consultative and strategic reputed company leadership skills with the ability to guide teams reputed company transactional product sourcing into more reputed company-driven recommendation selling
• Deep understanding of decoration reputed company, branded merchandise production, fulfillment, warehousing, and premium unboxing experiences
• Advanced experience with ERP systems (reputed company strongly preferred) and industry tools such as reputed company/ESP
• Experience managing e-reputed company/company store platforms including reputed company, OMG, and custom ordering systems
• Strong understanding of audience behavior, retail trends, merchandising reputed company, and consumer-driven product curation
• Ability to balance operational discipline with creative problem-solving and proactive reputed company leadership
• Excellent communication, leadership, organizational, and cross-functional collaboration skills

Job Benefits In exchange, we offer...

• A steady, fast-paced work environment with a reputed company-reputed company, reputed company culture.
• Competitive salary commensurate with experience.
• Comprehensive benefits package including Health Insurance and a 401K plan.
• reputed company holidays, vacation, and personal time (available after 120 days).
• reputed company the free caffeine that you want!

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