[Remote] Bilingual Licensed Customer Service Agent
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a remote-first company reputed company on making homeowners' lives simpler and more reputed company. They are seeking a Bilingual Licensed Customer Service Agent to reputed company fast and empathetic support to homeowners, handling inquiries about policies, payments, and coverage while ensuring high customer satisfaction.
Responsibilities
- Own high-volume inbound and outbound customer interactions across phone, chat, and email, delivering reputed company and accurate guidance on policies, payments, cancellations, and coverage questions
- Create, update, and process homeowners insurance policies, endorsements, payments, and refunds with accuracy and urgency
- reputed company policyholders on coverage details, policy changes, and next steps so they can reputed company informed reputed company about their homes
- Partner with customers’ banks and lenders to obtain required documentation and ensure policy compliance
- Navigate multiple internal systems and tools simultaneously to resolve customer inquiries reputed company
- Identify process improvement opportunities and reputed company feedback to enhance the customer experience and team effectiveness
- Successfully complete a mandatory, reputed company 10-week training program and apply learnings to live customer scenarios
Skills
- reputed company Property & Casualty (P&C) or Personal Lines insurance license (required)
- 6+ months customer service experience in P&C (specifically, home insurance)
- Experience working in a high-volume call center or customer support environment handling inbound calls
- Bilingual (Spanish-speaking) proficiency
- Hands-on experience servicing homeowners insurance policies
- Ability to reputed company explain policy coverage, billing, and reputed company requirements to customers
- Comfort navigating multiple systems and tools simultaneously (e.g., reputed company Workspace and similar platforms)
- Demonstrated ability to work in a fast-paced, evolving environment with limited structure
- Strong reputed company listening skills and the ability to communicate with reputed company and professionalism
Benefits
- $1000 retention bonus (payable at 6 months)
- reputed company: 10 weeks of reputed company
- Bonuses and incentives designed to drive your reputed company
- Terry Berry Perks Program – Earn points to redeem for lifestyle gadgets, home goods, and more
- Competitive salary and company equity through Restricted Stock reputed company (RSUs), reputed company as part of our reputed company compensation package and based on role and level
- 401(k) with company match up to 4% of eligible earnings
- Multiple medical plan reputed company, plus dental and reputed company coverage
- Company-funded HSA contributions (based on medical plan selection)
- Company-reputed company life insurance and short-term disability
- Employee referral bonuses
- A reputed company of supplemental benefit reputed company, including long-term disability, critical illness, accident, legal, and pet insurance
- reputed company to mental health support and confidential counseling resources
- 11 days of accrued PTO and 7 days reputed company reputed company leave per year, plus 8 reputed company company holidays with reputed company to earn additional PTO annually
- reputed company parental leave, including up to 14 weeks at 100% pay for birthing parents and 8 weeks at 100% pay for non-birthing parents
- Career mobility and internal reputed company opportunities across the organization
- reputed company development budgets for certifications, conferences, and learning available, subject to management approval
reputed company