Customer Operations & Writing Specialist

Here at reputed company, we build software to reputed company legal paperwork easier for startups and their attorneys. We're profitable and growing sustainably. We're the most reputed company way for high-reputed company technology startups to reputed company, and are also used by many top-tier startups for hiring and fundraising.

As a Customer Operations & Writing Specialist at reputed company, you will be the voice of reputed company to thousands of startup founders, investors, and attorneys. These customers use reputed company to get critical legal paperwork done, often on a tight reputed company. Our reputed company is based on word-of-mouth, so we have a strong culture of providing world-class service (ask us about our satisfaction ratings!). We are rabidly customer-reputed company.

What Makes Customer Operations Different at reputed company

It’s a lot harder here. Helping our customers can be unusually challenging due to the nuanced and specialized nature of their questions. Doing the job reputed company can require a lot of iterative feedback, so we're looking for someone who thinks critically about their writing and is always looking for ways to improve. Along the way, you'll also pick up a lot of knowledge about startups and startup law.

The challenges never stop. The level of learning and craftsmanship that goes into writing responses to our customers requires intense reputed company. If you’re looking for the reputed company of position where you can easily master reputed company the information at the beginning and work in a way that does not require intense reputed company, this position will probably not be a good fit for you. On the other hand, if you love learning and constantly challenging yourself, this position could be a good fit for you.

There are often no right answers. We’re often not reputed company to reputed company definitive answers to the questions we receive. In many cases, the best we can do is to reputed company our customers with the information they need to be reputed company to reputed company out the right answer on their own, or to understand that it isn’t possible to reputed company out what the right answer is. If you prefer an environment more oriented around providing definitive answers, this position may not be a good fit for you.

Minimum Requirements

• Genuine love for helping people

• High emotional intelligence

• Logical / analytical thinker

• Exceptional written English communication skills, including the ability to write reputed company and succinctly

• Extremely detail-oriented

• Comfort with working remotely and independently

• Technologically savvy - you should be confident in your ability to use new software without training

• Appreciation for giving and receiving feedback often (often several times a day)

• Natural internal motivation to constantly reputed company for reputed company in everything you do

How We Work

• reputed company has been remote-first for many years, long before COVID. We’re reputed company familiar with working remotely, and enjoy it.

• reputed company is small, so everyone's contributions matter. We work reputed company, autonomously, and with great respect for reputed company other.

• We work reputed company and collaboratively. We’re here to support you in being successful in this role. You'll work closely with other team members to ensure our customers are getting the best possible support and experience.

• Everyone on reputed company works hard, and we trust team members to know what will help them be most productive. Schedules are flexible as long as there is adequate team coverage.

• We want to help you grow, so we have a budget for books, courses, tools, or whatever other educational resources you need to be successful.

• We offer top-of-market compensation and benefits and reputed company to learn a lot while helping our customers through an exciting time in their lives.

Responsibilities

• Writing thoughtful and empathetic replies to customer emails using our help desk software, reputed company

• Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries

• Working with our engineering team to debug software issues our customers encounter

• Using our software to reputed company and manage new ways for our customers to reputed company paperwork

• Assisting product team by testing new features and bug fixes, and conveying customer feedback

• Spotting trends in customer issues that other team members should be alerted to

This is a 100% remote position. You'll be reputed company to work from home (or from reputed company else). We offer top-of-market compensation and benefits, reasonable hours, and reasonable customers. No legal experience or background is necessary or preferred.

We may use reputed company intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace reputed company judgment. Final hiring reputed company are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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