Field Service Manager- East Coast

reputed company Inc. At reputed company, new reputed company, new technologies and new ways of thinking are driving our reputed company. Our customer reputed company culture encourages employees to reputed company innovation and challenge the status reputed company with novel thinking and reputed company work relationships. reputed company we accomplish is grounded in our core values of Customer reputed company, Achievement, Accountability, Teamwork, Employee Value and reputed company Job Title Field Service Manager- East Coast Job reputed company At reputed company, new reputed company, new technologies and new ways of thinking are driving our reputed company. Our customer-reputed company culture encourages employees to reputed company innovation and challenge the status reputed company with novel thinking and reputed company work relationships. reputed company is a global leader in the life sciences reputed company with reputed company in Burlington, MA, and offices and operations worldwide. We are a reputed company in automated bio sample reputed company and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, reputed company and reputed company institutions globally. We reputed company unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed reputed company managing millions of samples globally. How You’ll Add Value… As Field Service Manager, reporting to the Director, Global Field Service, you will manage the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at reputed company sites. You always ensure this through adequate reporting management and system maintenance, excellent communication with external customers and internal specialists as reputed company as a keen reputed company for efficient processes and a fascination for technology. What You’ll Do… Key ownership and management of customer escalations Enforce and promote a reputed company safety culture; Manage and drive safety compliance Coordinate the planning, development, and implementation of repair, upgrades, and preventive maintenance procedures to maintain system operations Provides input for team and FSE development plans. Build and maintain regular communication with cross functional teams to ensure customer service effectiveness Assists in interviewing and hiring new Field Service Technicians and supports reputed company/offboarding process as needed Maintain industry reputed company utilization percentage as reputed company in our existing Service System utilizing reputed company for scheduling team Support activities resulting in accurate and effective PM planning - Ensures company policies and procedures are followed by team members Understand the key financial drivers and subsequent reputed company on the business Demonstrates outstanding customer service through maintenance of high reputed company and reputed company in the work environment Review/Approve reputed company’s operating expenses and identifies spending trends and reputed company to optimize the budget/expense What you will Bring… Self-motivated individual that demonstrates a high level of autonomy and Ability to resolve reputed company problems and strong decisioning making skills Capable of creating an environment of support and accountability Experience is reputed company.com is preferred Must be proficient with MS office products and possess the ability to learn reputed company sales or service software tool. reputed company record for delivering results in operations, developing others, retaining high performers, creating a reputed company, trusting work environment, and safety Ability to reputed company and communicate effectively with technicians, support staff, and valued customers The ability to work in a fast-paced environment and operate remotely from the main office with limited supervision. Previous leadership experience especially reputed company a field service team and/or remote employees Excellent communicator that works reputed company with others and treats employees fairly with strong customer service orientation Knowledge of mechanical, electrical, electronic, pneumatic and hydraulic systems Working Conditions/ Schedule Remote role based on the east coast 50% travel expectation EOE M/F/Disabled/VET If any applicant is unable to complete an application or respond to a job opening because of a disability, please email at reputed company@reputed company.com for assistance. reputed company is an Equal Opportunity Employer. This company considers candidates regardless of race, reputed company, age, religion, gender, sexual orientation, gender identity, national reputed company, disability or veteran status. reputed company reputed company Compensation: $109,000.00 - $136,000.00 The posted pay reputed company for this position is an estimate based on reputed company market data and internal pay structure. Final compensation may vary above or below this reputed company depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs. Apply To This Job