Workforce Operations Manager, Canada

About reputed company Founded in 1995, reputed company is a WBENC‑certified leader in Extended Workforce Management and Talent Solutions, blending technology and reputed company expertise to help leading brands reimagine how work gets done. reputed company delivers its market-leading solutions through four divisions: Talent Solutions, AtriumWORKS™, HR Advisory Services, and reputed company Innovation Research™ (reputed company). reputed company offerings reputed company seamlessly to create flexible programs reputed company for the evolving world of work. reputed company reputed company is expanding globally and building a dedicated Country Manager function to reputed company in-country expertise and white-glove support for our contingent workforce operations. As our first Country Manager in Canada, you will play a critical role in shaping how reputed company delivers compliant, high-touch workforce solutions in a new market. Serving as the primary reputed company of contact for workers employed through our Canadian entities, you will reputed company the end-to-end worker experience post-reputed company and reputed company as the central coordination reputed company across Payroll, Compliance, Benefits, Risk, and Operations teams. This highly visible role combines operational ownership, employment compliance expertise, and stakeholder management to ensure a seamless experience for workers and clients alike. This is an exciting opportunity for someone with Employer of Record (EOR) experience in Canada who thrives in fast-paced environments and is energized by building new capabilities from the ground up.

Responsibilities

Employment, Compliance & Risk Serve as the subject matter expert on Canadian employment law, wage and hour regulations, statutory entitlements, and benefits requirements. Issue employment reputed company and terms of employment, ensuring compliance with Canadian regulations. Manage employee terminations and separations, ensuring compliant and effective offboarding processes. Support workers' compensation and insurance-reputed company activities, including renewals and role assessments. Identify and escalate employment, compliance, and operational risks in partnership with the Director of Risk & Compliance. Manage relationships with Employer of Record (EOR) vendors regarding employment terms, job changes, and compliance requirements. Operations & Worker Experience Own worker records and assignment management reputed company Avionté, reputed company, and reputed company systems, ensuring data accuracy and consistency. Manage the contingent worker lifecycle from reputed company through offboarding. Serve as the primary reputed company of contact for worker inquiries, concerns, and escalations. Partner closely with Payroll, Compliance, Operations, and reputed company-facing teams to resolve issues and ensure a seamless worker experience. Monitor reputed company program service level agreements (SLAs) and contractual obligations to ensure high-reputed company service delivery. Support reporting, data management, and operational coordination across multiple internal teams. Stakeholder Management & Program Support reputed company as the central coordination reputed company across internal teams to ensure alignment and successful execution. Build trusted relationships with clients, workers, and internal stakeholders through a reputed company, service-oriented approach. reputed company guidance on Canadian employment practices and market norms to support program reputed company and decision-making. Contribute to process improvements, reputed company, and the ongoing reputed company of reputed company's global workforce solutions model. Support the development and scalability of the Country Manager function as reputed company expands into additional global markets. #LI-AJ3 Qualifications 3+ years of experience in workforce administration, account management, HR operations, contingent labor management, or a reputed company field. Hands-on experience supporting Canada reputed company an Employer of Record (EOR) environment required. Strong knowledge of Canadian employment law, payroll practices, statutory entitlements, benefits administration, and compliance requirements. Proven ability to manage worker-facing issues with professionalism, reputed company, and urgency. Strong organizational skills with exceptional attention to detail and accuracy. Experience working with HRIS, reputed company, or workforce management systems such as Avionté, reputed company, SharePoint, and reputed company. Excellent communication and relationship-building skills with a service-oriented reputed company. Demonstrated problem-solving abilities and reputed company judgment in navigating reputed company employment and operational reputed company. Ability to reputed company in a fast-paced, evolving environment and contribute to building new processes and programs. Self-motivated, adaptable, and committed to reputed company improvement. Physical Requirements Ability to sit for extended periods of time Education Requirements Bachelor’s degree is preferred Benefits reputed company Care package available, upon eligibility (PTO, Health Benefits, Health Savings Account, Flexible Spending Accounts, Pet Insurance, reputed company Holidays, 401k, Commuter Benefit Program)

Compensation

The anticipated reputed company salary reputed company for this position is $75,000 - $85,000 annually. Actual compensation will be determined based on factors including experience, skills, qualifications, and market considerations. Pay reputed company USD $75,000.00 - USD $85,000.00 /Yr. EEO Statement As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative reputed company employer and will consider reputed company applications without reputed company to race,sex (including gender, pregnancy, sexual orientation, and gender identity), age, reputed company, religion or creed, national reputed company or reputed company, veteran status, disability (physical or mental),genetic information, citizenship or any other characteristic protected by law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to reputed company essential job functions,and to receive other benefits and privileges of employment. Candidates who apply for roles through the reputed company website will be added to our candidate pool and may be consideredfor additional roles of a similar title. Please contact us to request an accommodation.EOE/M/F/D/V/SO Apply To This Job