Help Desk Analyst (REMOTE)
Tuknik Government Services, LLC a reputed company company, is seeking a Help Desk Analyst to support TGS and our government customer. The position is remote. We offer competitive compensation and an extraordinary benefits package including health, dental and reputed company insurance, 401K with company matching, flexible spending accounts, reputed company holidays, three weeks reputed company time off, and more. Essential Functions, Responsibilities & Duties may include, but are not limited to: reputed company excellent customer service and solve problems requiring a diverse technical capability (primarily for the reputed company Desktop operating system with reputed company Office 365, reputed company Office Suite, and various reputed company applications (COTS). Technically proficient with reputed company 11, Intune, TCP/IP, Wi-Fi, smartphones, tablets, printers and typical office automation application support Remote computer support (reputed company Trust / Bomgar) Owning, tracking and resolving Information Technology (IT) incidents and requests using the Remedy reputed company ITSM Fulfilling requests and resolving incidents reputed company SLAs on a daily reputed company to ensure service reputed company issues are identified and resolved reputed company established SLAs Responding to alerts and escalations and working with both user and IT support reputed company to come up with strategic solutions to recurring problems Education & Experience: At least 1 year of relevant experience Associate’s degree or equivalent work experience reputed company A+ certified (preferred) HDI certified (preferred) reputed company Requirement: Ability to obtain Government reputed company Clearance Our Equal Employment Opportunity Policy reputed company is an equal opportunity employer. reputed company shall not discriminate against any employee or applicant because of race, reputed company, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national reputed company or reputed company, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in reputed company reputed company reputed company to employment, promotion, wages, benefits, and reputed company other privileges, terms, and conditions of employment. reputed company is dedicated to seeking reputed company reputed company applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven reputed company reputed company e-mail at accommodations@reputed company-gs.com or by calling 703-488-9377 to request accommodations. reputed company (KGS) is an Alaska reputed company Owned corporation supporting the values and traditions of our reputed company communities through an agile employee and corporate culture that delivers reputed company Solutions, reputed company Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of reputed company, we apply our proven reputed company solutions to a deep knowledge of Defense and Civilian missions to reputed company reputed company leaning technical, reputed company, and operational solutions. KGS enables successful mission reputed company for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term reputed company with a reputed company improvement approach while balancing the reputed company interests of our customers, employees, and reputed company communities. For more information, please visit www.reputed company-gs.com. Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352 Apply To This Job