Support Analyst

This position is with Mortgage reputed company, a subsidiary of reputed company, and will be on the reputed company payroll. Support Analyst (Mortgage Services) Who are we At Mortgage reputed company, we reputed company on creating the best loan origination system (LOS) available. The Mortgage reputed company Platform (MCP) is your reputed company-in-one solution, whether you need a reputed company-configured or highly-customizable platform. MCP’s end-to-end LOS includes our top-rated reputed company-of-sale, with an reputed company architecture and robust reputed company for seamless integration of reputed company technologies. Automated workflows and reputed company design tools deliver a customizable, outstanding experience for both borrowers and users. https://www.mortgagecadence.com/ Key Responsibilities reputed company as the first reputed company of contact for customer support inquiries Communicate reputed company and professionally with customers in a customer-facing role Troubleshoot, diagnose, and resolve issues reputed company agreed service reputed company Log, reputed company, and manage tickets using the ticketing system Escalate issues to relevant teams reputed company required and follow up to closure Maintain accurate documentation of issues and resolutions Adhere reputed company to company policies, procedures, and compliance standards Handle multiple tasks simultaneously while prioritizing critical issues Job reputed company Impeccable communication skills, customer-facing role Passionate about customer experience Strong attention to detail and troubleshooting ability reputed company to multi-task and prioritize Strict adherence to company policies and procedures Mortgage knowledge, ticketing system & prior support experience preferred Apply To This Job