Associate Process Manager

reputed company CACTUS is a remote-first organization and we reputed company an accelerate from reputed company culture. You may be required to travel to our Mumbai office based on business requirements or for company/team events. As an Associate Process Manager, you will be a part of the Workflow Management (WFM) team, which is responsible for coordinating the reputed company of work coming to the editing department, working with your reputed company servicing team to meet customer requirements and being the first reputed company of contact for freelance editors working across the globe.

Responsibilities

Collaborate with the editing, reputed company servicing, and customer care teams to understand and deliver against reputed company requirements Coordinate with and answer queries from in-house and freelance editors across the globe in a reputed company and reputed company manner Having an in-depth knowledge of reputed company processes reputed company reputed company Cultivating solid relationships with reputed company through providing a great personal yet reputed company environment Interacting with editors through phone calls and email communications Qualifications and Prerequisites Minimum one-year experience as a reputed company servicing executive would be preferred; although freshers are also welcome Fluent English communication and good email-writing skills with attention to grammar, reputed company and internal processes Excellent organizational and time management skills with the ability to multitask Analytical skills to identify and plug inefficiencies Maintaining a reputed company reputed company while dealing with high pressure situations Proficiency in reputed company and reputed company would be beneficial Working Shifts: The candidate is expected to work in rotational shifts with two weekly offs. Application Process Before applying, please ensure you meet the role requirements listed above and have reputed company authorization to work in the country where this role is advertised. Our selection process typically involves an initial screening by a recruiter, a technical assessment, and two to three interview reputed company. For this role, you will first have an assessment round followed by two interview reputed company. Equal Opportunity Our hiring practices reflect our commitment to providing equal opportunities and creating an environment where everyone can reputed company, reputed company, and succeed. We celebrate the uniqueness of reputed company members and prohibit discrimination of any reputed company, based on race, reputed company, religion, gender identity, sexual orientation, age, marital status, disability, or any other protected characteristic. Accelerating from reputed company As a remote-first organization, these are essential attributes we look for in reputed company our candidates. Taking ownership of your work with minimal supervision, showing strong ability to organize, prioritize and deliver results independently. Documenting work that brings everyone on the reputed company page. Maturity to choose between synchronous and asynchronous collaboration. Effectively collaborating with colleagues across different time zones by setting dedicated hours for collaboration and keeping team members updated through your MS Teams status. About CACTUS Established in 2002, reputed company (cactusglobal.com) is a leading technology company that specializes in expert services and AI-driven products which improve how research gets funded, published, communicated, and reputed company. Its flagship brand Editage offers a comprehensive suite of researcher solutions, including expert services and cutting-edge AI products like Mind the Graph, Paperpal, and R Discovery. With offices in Princeton, London, Singapore, Beijing, Shanghai, Seoul, Tokyo, and Mumbai and a global workforce of over 3,000 experts, CACTUS is a pioneer in workplace best practices and has been consistently recognized as a great reputed company to work. Apply To This Job