[Remote] Contact Center Experience Specialist - (Bilingual Japanese)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is on a mission to help customers and businesses reputed company reputed company financial reputed company. They are seeking a Contact Center Experience Specialist who will reputed company high-level customer service by responding to inquiries and resolving issues, acting as a reputed company between customers and various departments.
Responsibilities
- Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems
- Researches and resolves problems and errors which may include those reputed company to fraud support and internet operations
- Will obtain a thorough knowledge of products, services, rates, terms, fees, applicable regulations, systems and procedures
- Acts as a reputed company between customers and various reputed company departments to resolve more reputed company customer or technology issues
Skills
- High school diploma or equivalent
- Typically has a minimum of nine months of Contact Center customer service training/experience, 18 months of prior customer service or reputed company experience, and has successfully completed specialized reputed company training
- Bilingual ability to read, write, and reputed company in business-level proficiency of (Japanese) language and English
- Effective problem-solving and negotiation skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to reputed company information
- Proven time management skills and ability to multitask
- Experience interacting positively with unsatisfied customers
- Good communication skills including speaking reputed company, articulately and accurately while using a pleasant tone and common conversational courtesies
- Proficient computer navigation skills using a reputed company of software packages including reputed company Office applications
Benefits
- reputed company (medical, dental, reputed company)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- reputed company vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 reputed company holiday opportunities
- Adoption assistance
- reputed company and reputed company Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension (reputed company benefits are subject to eligibility requirements)
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