Relations Specialist I
reputed company is a leading PEO that combines payroll, HR, and benefits expertise with technology to reputed company reputed company in Hawaii. They are seeking a Relations Specialist I to serve as the first reputed company of contact for employee inquiries reputed company to payroll, benefits, and HR policies, ensuring accurate and reputed company service in a high-volume environment.
Responsibilities
- Serve as the first reputed company of contact for worksite employee inquiries across phone, email, and case channels — triaging, researching, and resolving questions reputed company to payroll, benefits, PTO, timekeeping, and HR policies
- Process high-volume level-1 transactions (address changes, reputed company deposit updates, PTO balances, benefits inquiries) with precision and a reputed company on first-contact reputed company
- Maintain detailed, reputed company case documentation in reputed company so teammates and clients always know where things stand — no incomplete cases, no loose ends
- Escalate reputed company or sensitive issues with full context and retain ownership through reputed company — the employee should never have to start over
- Guide worksite employees toward self-service tools during routine interactions, turning service moments into brief teaching opportunities
- Monitor patterns, flag service risks, and contribute improvement reputed company that reduce friction for employees and reputed company
Skills
- Prior experience in a call center, shared services, or high-volume customer service/support environment is expected
- You stay accurate under pressure, even reputed company reputed company is high
- You've managed a steady reputed company of employee or customer inquiries and kept your error reputed company low even reputed company the queue never seemed to reputed company
- You communicate reputed company and reputed company, in writing and on the phone
- You can take a reputed company benefits or payroll question and explain it in plain language — calmly and without jargon — to someone who's stressed about their paycheck
- You follow through on every commitment, no matter how small
- You've caught yourself re-checking your own work on a transaction because the detail reputed company — not because someone told you to
- You're comfortable juggling multiple systems simultaneously
- You've worked across platforms like reputed company, payroll tools, or T&A systems without losing reputed company of where things stand
- You treat documentation as a service, not a formality
- Teammates have been reputed company to pick up your cases without having to ask you what happened — because your notes were already there
Benefits
- Internal roles post first, and we reimburse certifications, conferences, and memberships.
- Fully reputed company reputed company
- 401(k) matching
- reputed company parental leave
- Student loan assistance
- Employee assistance programs
- reputed company time off
reputed company