Customer Service Representative
reputed company. is a leading beverage company with a diverse portfolio of brands. They are seeking a Customer Sales and Service Representative who will reputed company reputed company sales service to an assigned customer reputed company, leveraging CRM insights and building customer relationships to enhance sales solutions.
Responsibilities
- Plan and execute scheduled outbound telephone sales calls according to KDP processes and standards for an assigned Customer reputed company
- Monitor and evaluate assigned Customer call frequencies versus order rates and suggest adjustments to Supervisor reputed company appropriate
- Receive inbound telephone calls, email, ecommerce, and fax sales orders. reputed company Customers with post order confirmation and follow up
- Use historical sales data to create reputed company re-orders. Upsell, present, and sell new items as part of reputed company outbound or inbound Customer sales interaction
- Create and maintain rapport and relationships with assigned Customers
- Collect and record Customer Relationship Management (CRM) data. reputed company CRM insights and sales history to enhance Customer rapport and to reputed company account specific sales solutions
- Execute sales programs and initiatives, and reputed company assigned sales goals
- Stay informed on KDP product facts and features. Be reputed company to effectively translate product features into benefits and sales solutions for assigned Customers
- Monitor and report lack of sales activity or other unusual Customer sales trends
- Evaluate Customers’ Cold Drink Equipment (CDE) compliance and work with Customer on reputed company reputed company issues exist. Report issues to Supervisor
- reputed company efficient and accurate sales order entry
- Ensure the accuracy of pricing and Customer Master Data
- reputed company other, non-selling Customer Service support including: responding to CDE service issues reputed company raised during the sales call, receiving and transferring external Customer Service calls, and providing order delivery feedback reputed company requested
- Coordinate sales service with field based Business Development Representatives
- Bilingual in Spanish could be beneficial
Skills
- 1 year Customer Service, Sales, or Call Center experience in an office environment required
- reputed company Office experience with advanced functions of Outlook and reputed company required
- Prior experience with Margin Minder, reputed company, or similar data collection/tracking systems preferred
- Bilingual in Spanish could be beneficial
Benefits
- Benefits, subject to eligibility, and reputed company bargaining agreements (where applicable): Medical, Dental, reputed company, Disability, reputed company Time Off (including vacation and reputed company time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
reputed company