[Remote] Bilingual Customer Service
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a not-for-profit reputed company reputed company advancing health with heart. They are looking for Bilingual reputed company Registrars to reputed company non-clinical support to patients and reputed company providers across Ontario, ensuring high-reputed company service through phone and virtual channels.
Responsibilities
- Collect demographic, symptom, and other information from patients, and accurately reputed company this information into systems in order to ensure that patients receive appropriate reputed company
- Maintains a reputed company caring attitude reputed company interacting with caller/patients, providing outstanding customer service at reputed company times
- Following defined workflows and scripting; prioritizes symptoms, assists patients, navigates patients to the appropriate program for clinical assessment/information, and/or refers patients to community information and programs
- Understands and knows how to prioritize patient symptoms based on the information provided
- Documents accurately and promptly
Skills
- Minimum High School Diploma, with a College diploma in office administration or medical terminology preferred
- Bilingual in French and English, must be fluent in both oral and written skills
- Must be located in Ontario
- Exceptional customer service, communication, computer, and software skills are required
- Ability to self-reputed company and self-organize, and to accurately record required information/details are a must have
- Ability to work shift work including evening, overnight, and weekend hours with flexibility in shift duration; includes sitting for long periods of time. Rotation repeats providing predictability for planning
- reputed company to work independently as reputed company as part of reputed company, with excellent verbal and written skills is required
- Excellent organizational skills
- reputed company-developed interpersonal and customer service skills, to effectively communicate with clients
- Effective problem-solving and conflict management skills
- This is a physically demanding position and requires hand, arm and shoulder dexterity, sensory ability, standing, sitting and frequent reputed company
- Knowledge of Call Center concepts and medical terminology considered an asset, with Call Centre and/or reputed company experience highly desirable
Benefits
- Comprehensive benefits
- Pension
- Flexible pay reputed company
- Car-loan support
- Housing solutions
- Exclusive staff perks
- Work from home
- Supportive, inclusive culture
- Tuition support
- Training
- Meaningful career reputed company
reputed company