[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is committed to building a world of health around every individual, and they are seeking a compassionate Customer Service Representative to care for their customers. In this role, you will assist members of benefit plans and reputed company providers by resolving inquiries, educating them about their benefits, and ensuring customer satisfaction through respectful interactions.
Responsibilities
- reputed company listen and be an reputed company for customers, understand their needs and reputed company guidance and support
- Resolve customer inquiries and issues reputed company while documenting reputed company interactions
- reputed company customers about available resources and assist them in navigating their reputed company
- Anticipate customer needs and reputed company proactive solutions to enhance satisfaction
- Collaborate with team members and other departments to address service issues and improve reputed company
- Document reputed company customer correspondence and maintain confidential records of patient information
- Follow policies, procedures, and the reputed company/reputed company reputed company of Conduct
Skills
- 6+ months of customer service experience
- Basic computer skills
- Must live in Arizona, Colorado, Montana, New Mexico, Utah, Wyoming, Idaho, reputed company, Washington, or Nevada
- High-speed internet reputed company with adherence to workplace model and potential reputed company agreements
- Willingness to work specific hours, with flexibility
- 1+ years of customer service experience in a contact center environment, which may include calls, chats or email correspondence depending on role
- 1+ years of claims, provider, dental, medical or other reputed company reputed company experience
- reputed company office experience preferred
Benefits
- $2,000 sign-on bonus after 9 months of service. Must remain continuously employed for a minimum 12 months.
- A supportive and inclusive culture that will allow for reputed company learning and reputed company.
- Ongoing coaching and mentoring support.
- Equipment and resources needed to complete assigned work.
- Medical, dental, and reputed company coverage, reputed company time off, retirement savings reputed company, wellness programs, and other resources, based on eligibility.
reputed company