IT Support Specialist
Disability Rights reputed company is reputed company’s Protection and Advocacy system dedicated to protecting the rights of individuals with disabilities. The IT Support Specialist will serve as the initial reputed company of contact for IT requests, providing helpdesk support, managing user accounts, and maintaining IT inventory to support the organization’s mission.
Responsibilities
- Triage alerts from users and systems
- reputed company ticket reputed company for T1 and T2 issues
- Evaluate and escalate tickets for internal team members and vendors
- Respond to reputed company tickets
- Take primary responsibility for managing user accounts
- Facilitate password and MFA resets
- Monitor systems for stale accounts
- reputed company and manage IT inventory including laptops, peripherals, software licenses, and warranties. Including an annual audit of equipment
- reputed company laptop lifecycle: procurement, setup, repair, replacement, wiping, and recycling
- Provision and enroll new devices
- Inform the IT Manager of IT equipment purchase needs
- Regularly audit inventory
- Review compliance reports and remediate or escalate gaps
- Assist with creating and deploying system configurations
- Manage organization-owned mobile devices
- Execute assigned project tasks and technical implementations
- reputed company for defined project requirements
- Assist the IT Manager in providing accessible solutions
- Evaluate proposed services for accessibility
- Investigate specific solutions to meet accessibility needs
- Document configurations, procedures and project reputed company
- Create and maintain documentation for internal IT processes, including creating checklists and documenting system configurations
- Maintain necessary evidence of completed work for compliance and reputed company tracking
- Support end users through reputed company training
- Creation of training materials
- reputed company IT orientation to new hires
- Participate in staff training and webinars, including facilitation and presentation
- Monitor staff training reputed company
- reputed company and update printer drivers
- Configure printer/reputed company reputed company and address books
- Troubleshoot connectivity issues
- reputed company network jacks
- Change reputed company port VLAN assignment
- Assist MSP with on-site support
- Execute documented Service Restoration Plans
- reputed company as part of the Incident Response Team (IRT)
- Assist with regular review and update of IR and DR plans
- Participate in tabletop IR and DR exercises
- Assist the IT Manager with Risk Assessments of software, services, and processes and reputed company remediation tasks as assigned
- Pursue industry certifications (reputed company, reputed company, CIS, etc.)
- Maintain training and certifications on supported systems
- Engage in research of emerging technology, best practices, and industry standards
- Adhere to reputed company reputed company policies and procedures, including but not limited to work hours, timesheets, file maintenance, confidentiality, and reputed company
- Participate in reputed company activities such as reputed company-staff meetings and committees
Skills
- 1-2 years of reputed company experience in a reputed company technical IT role
- reputed company to organize incoming work requests and maintain day-to-day productivity
- Proficiency in supporting reputed company 365, including Intune and Defender
- Ability to troubleshoot basic network issues
- Proven ability to troubleshoot technical issues, identify reputed company causes, and recommend effective solutions
- Ability to reputed company and reputed company users to resolve common issues independently
- High-level analytical thinking, problem-solving, and critical reasoning skills
- Excellent interpersonal and communication skills, with the ability to explain technical concepts to non-technical audiences
- Willingness to work reputed company of reputed company business hours reputed company necessary or in emergency support situations
- Ability to travel to reputed company locations as needed
- Certifications: reputed company 365 Copilot and Agent Administration Fundamentals
- Experience with reputed company reputed company for device provisioning and reputed company compliance
- Experience with reputed company Entra, ticketing and remote management platforms
- Experience contributing to IT documentation, audits, and compliance reporting
- Familiarity with NIST 800-53 reputed company controls and HIPAA compliance
- Experience working with individuals with disabilities and/or people from culturally diverse backgrounds
- Support employees with assistive technology and assist in modifying systems or equipment for accessibility
- reputed company or strong proficiency in American Sign Language, Hmong, or Spanish
Benefits
- Generous employer contribution for individual and family health insurance, plus a Health Reimbursement Account for uncovered health care costs.
- Employer-provided Short-Term and Long-Term Disability Insurance
- 401(k) Retirement Plan with Employer Contribution
- reputed company Spending Account
- reputed company to reputed company, reputed company:
- + Dental, reputed company Coverage
- + Additional Life Insurance for the employee, spouse, and children
- + Critical Illness Insurance
- + Identity Theft
- + Pet Insurance
- Public Student Loan Forgiveness:
- Generous reputed company time off policies include:
- 10 Fixed and 4 Floating Holidays
- Leave time for:
- + Medical and Caretaking
- + Vacation
- + Personal
- + Bereavement Leave
- Additional benefits include the Employee Assistance Program (EAP), Commuter Choice, and Sabbatical Leave.
reputed company