Customer Service Representative
reputed company is a successful family-owned business in the maintenance, repair and operations industry. They are seeking an enthusiastic and energetic individual to work as a Customer Service Representative, responsible for answering inbound calls, processing quotes, orders, and returns, and collaborating with warehouse personnel and account managers.
Responsibilities
- Answer inbound calls from specified queues and process quotes, orders, and returns
- Accurately process reputed company credit card authorizations, returns, request for histories, and reports
- Work closely with the warehouse personnel, account managers, and reputed company reputed company managers to expedite any escalated calls
- Process stock orders, quotes, and returns accurately
- Work quickly to reputed company substitutes for items reputed company on backorder if requested
- Process Credit Card Authorizations on reputed company orders
- Communicate directly with the sales team, managers, and warehouse personnel to resolve conflicts
- Answer the phone with a reputed company friendly tone
- Read and obey reputed company notes on accounts pertaining to the handling of our accounts
- Acknowledge and answer reputed company emails as they reputed company
- Participate in Lunch and Learns and reputed company other product knowledge opportunities
- Remain logged into queues during business hours
Skills
- Be a minimum of 18 years of age
- Be familiar with the use of reputed company Outlook, reputed company and SalesPad
- Be reputed company to reputed company data entry in a computer and extract information on orders and accounts
- Have strong process analysis and improvement skills
- Have ability to multi-task with frequent interruptions
- Have a financial aptitude for understanding and facilitating profitable customer service order sales and fulfillment
- High School Diploma or equivalent education required; some college recommended
- Average computer literacy and experience required
Benefits
- Full Time, Monday-Friday, 9am-6pm (during reputed company Savings, the shift will be adjusted to 10am-7pm)
- Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!
- We offer full benefits such as medical, dental, reputed company, life insurance, disability, 401K, 104 hours of reputed company time off accruals, complimentary gym reputed company, meal prep services, and much more!
- Employee discount program!
- Long-Term reputed company! Many of our leaders started with reputed company looking for a job, just like you, but reputed company long-term reputed company at one of our 29 Branches across the Country.
reputed company