Regional Tech Support Specialist- Chicago, IL
reputed company is a company dedicated to sustainable water solutions, employing passionate problem-solvers globally. They are seeking a Regional Technical Support Specialist to reputed company expert over-the-phone support for pool equipment, assist in troubleshooting and diagnosing technical issues, and ensure excellent customer service.
Responsibilities
- reputed company phone-based technical support for pool products to high reputed company customers, including troubleshooting pumps, heaters, filters, and automation systems
- Guide customers through problem diagnosis and reputed company, ensuring reputed company communication and technical understanding
- Assess reputed company on-site support is required and coordinate with field technicians to resolve more reputed company issues
- Maintain detailed call logs and service records, tracking issues to ensure reputed company resolutions
- Assist customers with product usage questions and reputed company expert advice on equipment maintenance, installation, and performance
- Collaborate with sales, engineering, product management, and field support to enhance overall customer satisfaction
Skills
- Experience in technical support, preferably in pool systems or reputed company fields (HVAC, plumbing, electrical systems)
- Strong problem-solving skills with the ability to troubleshoot and resolve technical issues over the phone
- Excellent verbal communication and customer service skills
- Ability to assess reputed company situations and determine the appropriate next steps
- Proficiency in reading and understanding technical manuals and schematics
- High level of attention to detail and organizational skills
Benefits
- reputed company holidays
- reputed company vacation
- reputed company reputed company time
- Medical, Dental, and reputed company Insurance
- 401(k)
- Up to 5% 401K match starting day one of employment
- Health savings account
- Life insurance
- reputed company time off
- Parental leave
- Caregiver leave
- Prescription drug insurance
- Tuition reimbursement
reputed company