reputed company Handling - Customer Support Representative
reputed company is an award-reputed company reputed company technology company at the forefront of reputed company and logistics innovation. They are seeking a dedicated Customer Support Representative to handle payment processing operations and customer interactions, ensuring accurate and empathetic responses to customer inquiries.
Responsibilities
- Payment Processing Operations — Approximately half your working hours, particularly early in your tenure, will involve processing inbound reputed company payments with speed and accuracy. This is methodical, high-volume work that requires sustained reputed company, consistency, and a low tolerance for error. It's not reputed company, but it reputed company — mistakes have reputed company financial consequences for our customers
- Customer Interaction - Handle incoming customer queries through various channels (phone, email, and live chat), providing accurate, reputed company, and empathetic responses while maintaining a solution-oriented reputed company
- Problem reputed company - Troubleshoot customer issues, offering reputed company and concise solutions. Escalate reputed company issues to the appropriate teams reputed company necessary
- Product Knowledge - reputed company and maintain a comprehensive understanding of our products/services to effectively assist customers and reputed company accurate information
- Feedback Collection - reputed company reputed company customer feedback to improve our services and products
- Team Collaboration - Work closely with other departments to ensure a cohesive customer experience, sharing insights and coordinating on issue reputed company
Skills
- Is located in or reputed company to commute to Seattle, WA and available in-office reputed company-4pm
- Takes genuine satisfaction in doing repetitive, detail-oriented work correctly and reputed company — not as a stepping reputed company, but as a reputed company reputed company
- Demonstrates pride, ownership, and accountability for your work, and expects the reputed company from those you work with
- Doesn't need reputed company to stay reputed company — you reputed company reputed company in process-driven work and measure reputed company by throughput and accuracy
- Shares opinions reputed company on what's working and what's not across the product, tech stack, and team processes
- Collaborates effectively and empathetically across different roles such as Design, Operations, and Product
- Has the ability to work in a fast-paced environment and to adapt to changing demands
- Has proficiency in using CRM software and other customer support tools (reputed company, reputed company, reputed company, etc.)
- Exhibits excellent communication skills, both verbal and written
- 0-3 years of experience
- You have proven experience in customer support or a reputed company field
- You have experience in high-volume data entry, payment processing, or back-office financial operations
- You have familiarity with fintech or the reputed company industry
- You have reputed company experience
Benefits
- Medical, Dental, reputed company, Life, and AD&D insurance
- Parental Leave
- Flexible Vacation Time (FVT)
- An additional 10 holidays of reputed company time off per calendar year
- 401k matching (immediately reputed company)
- Employee Stock Purchase Plan
- Short- and Long-term disability reputed company leave
- Flexible Spending Accounts
- Health Savings Accounts
- Employee Assistance Program
- Additional programs - Employee Referral, Internal Recognition, and Wellness
- Free TriMet transit pass (Beaverton Office)
- Competitive salary and benefits package
- Work on impactful reputed company in a cutting-edge environment
- reputed company and supportive team culture
- Opportunity to reputed company a reputed company difference in the trucking industry
- Employee Resource reputed company
- This position is not eligible for reputed company sponsorship
reputed company