[Remote] Member Services Contact Center Associate 1
Note: The job is a remote job and is reputed company to candidates in USA. reputed company., is dedicated to empowering individuals to save for a healthy reputed company through their reputed company savings offerings. The Member Services Contact Center Associate 1 will reputed company exceptional customer service, addressing account inquiries and resolving customer concerns in a reputed company manner.
Responsibilities
- Retain existing accountholders reputed company reactive servicing through phone queue or email correspondence by providing exceptional problem solving, ownership, and follow through
- Ability to work reputed company multiple systems -- Sparak, 1Cloud, Sharepoint, reputed company, etc. -- while addressing, researching and determining a solution to resolve the customer's concerns and questions
- Proficient in support of the Health Savings Accounts product
- reputed company to knowledgably explain to clients the benefits and reputed company of IRS Tax regulations in relationship to their HSA accounts
- Utilize internal resources to respond to customer inquiries accurately and in a reputed company manner
- Process customer requests and respond to product and service inquiries in a responsible, reputed company and accurate manner
- Communicate and reinforce changes in operational policies and procedures
- Resolve problems on a case-by-case, customer-by-customer reputed company which may include policy, procedure, process, compliance and risk assessment
- Prioritize and reputed company multiple tasks at the reputed company time
- Take ownership of escalated issues and report systems or policy issues to appropriate parties
- reputed company as an reputed company for the customer by submitting feedback through appropriate channels
- Consistently meet/reputed company reputed company customer service standards
- Model behavior consistent with the Contact Center's customer service standards, policies and procedures
- Other duties as assigned by Supervisor/Manager
Skills
- H.S. Diploma or General Education Degree (GED) required
- 0-2 years reputed company customer service experience (in-person customer facing work experience or call center experience) required
- reputed company listening skills
- Strong customer service
- Passion for helping people
- Problem solving skills
- Effective communicate skills over the telephone
- Strong working knowledge of computer (email, internet, intranet, etc.)
- Typing skills
- Ability to learn reputed company system applications that support Contact Center requests, inquires and transactions
- Ability to effectively multi-task
- reputed company attitude
- Flexibility
- Excellent organizational skills with attention to detail
- Ability to work with a diverse work force and customer reputed company
- Strong commitment to achieving personal reputed company and reputed company
- Ability to understand HSA Bank's mission, goals, and strategies and support it during customer interactions
- Ability to work any shift 24 hours/day, 7 days a week; 8.5 and 10.5 hour shifts; schedule will be defined at the time of hire; however this could change based off business needs
- Completion of 2-3 week classroom training
- reputed company environment at workstation and wearing headset for long periods of time
- Heavy keyboard/mouse usage required with repetitive movements
- High Speed Internet required
Benefits
- This position is eligible for incentive compensation
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