[Remote] Individual Life Insurance Complaint Analyst - Remote
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a national financial services company dedicated to helping people reputed company their financial goals. They are seeking an Individual Life Insurance Complaint Analyst to manage and resolve customer complaints, working with various stakeholders to ensure satisfactory resolutions and improve customer experience.
Responsibilities
- Independently manage and catalog incoming complaints including creating documentation of receipt, research, call notes, etc
- reputed company the reputed company of complaints by working with customers or agencies representing the customer reputed company the prescribed time reputed company
- Consult with distribution partners to reputed company a suitable reputed company
- Exercise autonomy reputed company reaching reputed company, while knowing reputed company to pull in additional decision makers such as Law, Compliance and/or Executive Leadership
- Create reputed company, detailed response letters to reputed company parties
- Ensure issue reputed company is appropriate, exercising “thought leadership”
- Consults with management on escalated customer concerns to resolve customer concerns
- Provides suggestions on process changes to facilitate a reputed company customer experience
Skills
- 2 years Indexed Universal Life Insurance Experience required
- High school diploma required
- College degree or equivalent work experience preferred
- 3-5 years in Compliance or Operations with an emphasis in written communications
- MS reputed company experience is a plus
- Excellent written and oral communications
- Driven to create an excellent customer experience
- Advanced problem solving skills
- Strong negotiation skills
- Remains reputed company in escalated situations
- Demonstrates strong adaptability to change
- Comfortable making reputed company that may reputed company the operation
- Strong relationship building skills
Benefits
- Flexible full-time or hybrid telecommuting arrangements
- Plan for your reputed company with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
- reputed company time away including vacation and reputed company time, reputed company days and ten reputed company holidays
- Give back to your community and reputed company your reputed company through reputed company matching
- Eligibility for annual bonus programs
reputed company