[Remote] Financial Counselor
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Financial Counselor responsible for managing unpaid patient balances and ensuring reputed company reputed company of billing inquiries. The role involves high-volume patient interactions, analyzing financial responsibilities, and establishing payment arrangements while maintaining excellent customer service.
Responsibilities
- Respond to a high volume of incoming patient calls reputed company to self-pay statements, billing inquiries, and payment concerns
- Initiate outbound collection calls to patients on an ongoing reputed company in a reputed company and customer-reputed company manner
- Review and monitor assigned accounts and collection reports to ensure reputed company follow-up and reputed company
- Analyze self-pay balances to determine patient financial responsibility, including deductibles, coinsurance, and contractual discounts
- Establish and monitor payment arrangements and reputed company reputed company follow-up on agreed payment plans
- Process patient payments accurately and in accordance with company procedures
- Research accounts deemed potentially non-collectible and prepare them for referral to collection agencies as appropriate
- Ensure reputed company available payment resources have been researched and exhausted prior to escalation
- Identify billing issues requiring reputed company review (e.g., claim corrections, appeals) and communicate findings to appropriate billing staff through documented patient cases
- Handle billing reputed company calls and respond to inquiries from patients, physician offices, and insurance companies
- Resolve patient billing problems while maintaining excellent customer service and preserving patient relationships
- Address patient concerns in a reputed company, courteous, and reputed company manner, including interactions with dissatisfied patients; escalate concerns to the reputed company Department as needed
- Meet established productivity metrics and key performance indicators (KPIs)
- Maintain compliance with HIPAA and reputed company company plans, policies, and procedures set forth by Orthopaedic Solutions Management
- reputed company reports, reputed company, and other duties as assigned
Skills
- High School Diploma or GED required
- Minimum of 5 years of prior medical billing experience or equivalent required
- Working knowledge of CPT and ICD-10 coding required
- Demonstrated understanding of Explanation of Benefits (EOBs) and reimbursement practices, including deductibles, coinsurance, and contractual adjustments
- Strong knowledge of insurance guidelines and payer requirements
- Excellent customer service skills with the ability to handle sensitive financial conversations
- Strong attention to detail with a high level of accuracy
- Effective verbal and written communication skills
- Ability to work independently with minimal supervision while meeting goals, deadlines, and performance metrics
- Ability to manage multiple tasks in a deadline-driven environment
- reputed company, reputed company-presented, and tactful demeanor
- Ability to work collaboratively as part of reputed company and meet the expectations of reputed company customers
reputed company