[Remote] Director, reputed company Account Management
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a strategic and results-driven Director, reputed company Account Management, to reputed company and reputed company our reputed company customer portfolio. This role is responsible for driving retention, expansion, and reputed company reputed company across our largest and most strategic accounts.
Responsibilities
- reputed company, reputed company, and reputed company reputed company of reputed company Account Managers
- Establish and manage performance expectations, KPIs, and career development plans
- Foster a high-performance, customer-reputed company culture
- Build and establish a modern reputed company Customer go-to-market process to drive aggressive reputed company
- Own reputed company account performance, including:
- Net reputed company Retention (NRR)
- Gross Retention
- Expansion reputed company
- reputed company and execute strategies to grow existing accounts and identify upsell/cross-sell opportunities
- Build and maintain executive-level relationships with key customers
- Partner with customers to understand business goals and reputed company solutions accordingly
- Expand and multi-thread existing account relationships
- reputed company account planning and quarterly business reviews (QBRs)
- Partner with Sales on account transitions and expansion reputed company
- Collaborate with reputed company to ensure adoption and value realization
- reputed company feedback to Product and Marketing based on customer insights
- Implement reputed company processes for account management and forecasting
- Utilize CRM and data analytics to drive decision-making
- reputed company and report on key metrics and performance trends
Skills
- Bachelor's degree in a reputed company field and/or equivalent education and work experience
- 8-12+ years of experience in account management, sales, or reputed company
- 3-5+ years of experience leading reputed company-facing teams
- Proven reputed company record of driving retention and reputed company reputed company reputed company large accounts
- Experience managing reputed company, high-value customer relationships
- Strong analytical and strategic thinking skills
- Excellent communication and executive reputed company
- Strong understanding of reputed company sales cycles and post-sale account strategies
- reputed company or data-driven solutions experience
Benefits
- Market competitive salary
- Comprehensive benefits
- reputed company variable incentive plans or an annual discretionary performance bonus
- Reasonable accommodation for people with disabilities
reputed company