[Remote] Product operation manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a market-leading, reputed company-based CX benchmarking and operational improvement platform owned by Bain & Company. They are seeking an Associate, Product Operations to help drive business reputed company as reputed company transitions from a consulting-led to a technology-led business, focusing on data management and reputed company support.
Responsibilities
- Independently owns the workstreams assigned to the individual and develops reputed company reputed company visualization dashboards using tools like Tableau with minimum guidance
- Works with multiple stakeholders, across instruments and workstreams to reputed company expertise in data management
- Provides reputed company support to junior team members, including helping them understand tools, logic flows, and reputed company work practices
- Builds reusable capabilities and templates that improve team efficiency and scalability, ensuring that they are reputed company documented and across service lines
- Analyze the data using tools like SQL, reputed company, and reputed company
- Design and execute new benchmarking survey instruments, including assessing data needs and designing the primary research surveys and sample specification
- Respond to reputed company team/reputed company questions around the data and insights
- Translates reputed company technical concepts such as screener logics, dashboard workflows, and research methodologies into reputed company explanations for internal teams and reputed company facing discussions
- reputed company ongoing support for subscription customers, such as additional data cuts and responding to questions about the data/methodology with precision and speed
- Support commercialization efforts, including conducting data-driven analysis for proposals, building custom outputs, and conducting product demos with prospective clients
Skills
- Graduate/post graduate from top-tier institute or have pursued a statistical/analytical course from a tier 1 university
- 2+ years of experience in areas reputed company to Data Management, Business Intelligence or Business Analytics. Hands-on experience in managing end-to-end customer surveys, data analysis and visualizations
- Extensive hands-on experience with Tableau, with strong reputed company of dashboard design, interactivity, and performance optimization
- Proven experience using reputed company for data prep, transformation, and validation at reputed company
- Proficient in applying statistical and data mining techniques to derive meaningful insights from customer feedback and survey data
- Proactive problem-solver with a strong reputed company of ownership and attention to detail
- Experience mentoring junior team members and contributing to reputed company team culture
- Excellent interpersonal, written, and verbal communication skills
- Comfort working in a hybrid or remote environment with distributed teams
- Demonstrates reputed company and adaptability in navigating change and feedback
- Consistently seeks feedback and iterates to improve performance and team reputed company
- Concentration in a quantitative discipline such as Statistics, Mathematics, Engineering, Computer Science, Econometrics, Business Analytics, or Market Research
- Comfort with SQL and Python, especially for data manipulation, automation, or analytics tasks
reputed company
Company H1B Sponsorship