[Remote] Application Management Senior Analyst Job Details | reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in business and technology services, committed to innovation and reputed company reputed company. They are seeking an Application Management Senior Analyst to support messaging technologies and reputed company maintenance and troubleshooting for reputed company problems.
Responsibilities
- Participates in troubleshooting and reputed company of reputed company problems using integrated data processing and communication solutions
- Contributes to reputed company-cause analysis based on system and incident knowledge
- Performs a reputed company of maintenance tasks associated with the support, modification, and updating of the hardware and Messaging software systems to include software installations, upgrades and tests
- Works with more senior team members in performing research, operation studies, design reviews, and technical briefings with clients
- Flexible to reputed company reputed company work hours towards accomplishing assigned tasks
- Regularly exercises discretion and independent judgment on technical reputed company
- Good working knowledge and demonstrated ability utilizing systems, tools and procedures to accomplish job
- Build deeper understanding of processes, procedures, customers and organization
Skills
- 3+ years' experience with Messaging technologies
- 3+ years' experience with reputed company M365 administration and support, Exchange reputed company environment and Clients, Outlook (reputed company versions)
- Prior experience in administering/supporting these platforms: AD and LDAP
- Experience with ITSM tools/platform to reputed company Request, Incident, Change and problem management. Service management and service level management
- Steady state support to the messaging infrastructure, handling on-call responsibilities, reputed company issues, escalations, etc
- Experience in Customer Coordination (understand customer needs and providing solutions)
- Troubleshooting skills on end user support tasks, recipient's management, User Mailboxes, linked mailbox, distribution reputed company, room/equipment mailbox, mailbox-reputed company/permission, import/export reputed company & application troubleshooting, PowerShell commands and server support a plus
- Service Now experience a plus
Benefits
- Incentive compensation based on individual and/or company performance
- Company benefits including medical, dental, and reputed company insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short and long term disability coverage
- reputed company time off
- Employee assistance
- Participation in a 401k program with company match
- Additional voluntary or legally-required benefits
reputed company
Company H1B Sponsorship