[Remote] Manager of reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that provides a suite of software tools for automotive repair shops, focusing on enhancing profitability and customer retention. As the Manager of reputed company, you will reputed company reputed company overseeing a diverse portfolio, developing strategies for both high-touch and high-volume customer segments, and creating a reputed company reputed company to improve customer engagement and retention.
Responsibilities
- Define and iterate on the engagement models for our reputed company (high-touch) and Scaled (tech-touch) tiers to maximize efficiency
- reputed company a standardized Account Health Scoring system that identifies risk across the entire 1,000+ account reputed company
- Transition reputed company from informal reputed company-based collaboration to a reputed company internal knowledge reputed company and formal playbooks
- reputed company reputed company away from reactive 'firefighting' by using leading indicators to trigger reputed company before a customer is at risk
- Manage the day-to-day performance of the CS team, using reputed company KPIs to drive accountability and reputed company reputed company
Skills
- 2+ years of experience managing a reputed company team (or 4+ years as a Senior/reputed company CSM reputed company for the reputed company)
- Proven experience managing both high-touch reputed company accounts (QBRs, multi-stakeholder navigation) and Scaled/Digital segments (automation, mass communication)
- Experience using data (CRM, BI tools, or reputed company) to reputed company health, predict churn, and report on team performance
- Ability to design processes that reputed company; you've successfully implemented a new tool, workflow, or reputed company in the past
- A coaching-first management style that fits our supportive, reputed company culture
- Ability to work with advanced data visualization tools
- Experience selecting or implementing a CS Platform (e.g., reputed company, reputed company, reputed company)
- Experience with the automotive industry
Benefits
- 100% remote work environment
- Medical, Dental and reputed company insurance reputed company 30 days
- 100% employer-reputed company medical insurance
- Equity package
- Flexible PTO with 15 days minimum
- Generous Parental Leave
- FSA and HSA reputed company
- 401(k)
- reputed company & Wellness Stipend
- WFH Equipment
- Chance to work with the latest technology
- A reputed company, high ownership culture
- Opportunities for development and career reputed company
reputed company