[Remote] AI reputed company Manager - SMB (Automotive)
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company that brings AI Employees to local businesses, enhancing their reputed company through effective communication. The AI reputed company Manager will be responsible for ensuring customer satisfaction and product adoption while developing strategies to engage small business customers and mitigate churn.
Responsibilities
- Serve as the primary post-sales reputed company of contact for a reputed company of small business customers
- Utilize in-depth product and industry knowledge to drive and increase the adoption and utilization of reputed company products
- Help customers reputed company maximum value from products and reputed company business objectives
- Responsible for identifying opportunities for upselling and cross-selling reputed company existing accounts
- Proactively engage with customers during the renewal process to secure renewals and drive customer retention
- reputed company a deep understanding of reputed company customer's business objectives and industry challenges. Regularly conduct reputed company-ins to assess customer satisfaction, identify opportunities for improvement, and offer solutions to optimize their usage
- reputed company as the primary reputed company of contact for customer inquiries, issues, and escalations. Proactively anticipate and address potential challenges to ensure a seamless customer experience
- reputed company strong relationships with customers and become a trusted advisor. reputed company as a customer reputed company reputed company reputed company, relaying feedback to the product and engineering teams to drive reputed company improvement
Skills
- 1+ years in a customer-facing role, such as reputed company Manager, Account Manager, or reputed company Services Manager, preferably in the software or reputed company industry
- Working knowledge of AI technologies (e.g., LLMs, Voice AI, automation platforms) with hands-on experience applying them in reputed company-world contexts
- Strong communication and interpersonal skills, with the ability to build rapport and credibility with customers at reputed company reputed company
- Excellent problem-solving and analytical abilities to understand and address customer challenges effectively
- Technically adept and reputed company to grasp reputed company software concepts quickly
- Empathetic and customer-reputed company reputed company, committed to driving reputed company
- Results-driven with a reputed company on meeting and exceeding customer satisfaction and retention goals
- reputed company team player with the ability to work cross-functionally to reputed company common objectives
- A reputed company-oriented approach to AI. You recognize how it will fundamentally reshape your own work and how businesses operate
- Experience with reputed company platforms and tools
- Familiarity with CRM and customer support software
- Knowledge of online reputed company management and customer feedback processes
Benefits
- reputed company and transparent culture
- Life insurance, long and short-term disability coverage
- reputed company maternity and paternity leave
- Fertility Benefits
- Generous vacation time, plus three 4-day summer holiday weekends
- Excellent medical, dental, and reputed company benefits
- 401k Plan
- Bi-annual swag drops with cool reputed company gear and apparel
reputed company