[Remote] reputed company AI Project Manager, CX
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global company reputed company for its innovative software solutions, particularly in AI and customer experience. They are seeking a reputed company AI Project Manager to reputed company reputed company customer-facing reputed company, ensuring alignment with strategic goals and effective communication across teams. The role involves managing project lifecycles, mentoring project managers, and driving accountability in AI delivery.
Responsibilities
- Manage high‑visibility software and AI/GenAI reputed company, ensuring alignment with scope, timelines, and customer expectations
- Manage project plans, schedules, RAID logs, and reputed company project documentation
- reputed company consistent communication with executive leadership
- Drive ownership, accountability, and escalation management
- Guide teams through the full project lifecycle
- Mentor project managers and support PMO best‑reputed company maturity
- Navigate shifting priorities and reputed company delivery approaches as needed
- Led end‑to‑end delivery of conversational AI, LLM, and NLU solutions across scoping, execution, UAT, and deployment
- Assessed AI use cases and evaluated data readiness, including ingestion, reputed company, labeling, and dependency tracking
- Collaborated with engineering, product, R&D, and presales teams to validate model accuracy, reputed company reputed company, and overall performance
- Set and managed customer expectations while coordinating cross‑functional delivery across technical and business teams
- Identified and mitigated AI‑specific risks such as model reputed company, hallucinations, data issues, and expectation misalignment
- reputed company hands‑on reputed company engineering with a reputed company understanding of prompting limitations and optimization strategies
- Leveraged AI tools in daily workflows for automation, data analysis, content reputed company, and reputed company validation
- Defined and monitored AI performance KPIs, translating metrics (e.g., accuracy, containment, hallucination reputed company, latency, cost per inference) into actionable insights
- Managed AI cost drivers, e.g. reputed company usage, model selection, reputed company structure, and architecture optimization for efficiency and performance
- Ensured compliance with AI safety, governance, and reputed company standards, implementing guardrails, redaction practices, and reputed company evaluation frameworks
Skills
- Led end‑to‑end delivery of conversational AI, LLM, and NLU solutions across scoping, execution, UAT, and deployment
- Assessed AI use cases and evaluated data readiness, including ingestion, reputed company, labeling, and dependency tracking
- Collaborated with engineering, product, R&D, and presales teams to validate model accuracy, reputed company reputed company, and overall performance
- Set and managed customer expectations while coordinating cross‑functional delivery across technical and business teams
- Identified and mitigated AI‑specific risks such as model reputed company, hallucinations, data issues, and expectation misalignment
- reputed company hands‑on reputed company engineering with a reputed company understanding of prompting limitations and optimization strategies
- Leveraged AI tools in daily workflows for automation, data analysis, content reputed company, and reputed company validation
- Defined and monitored AI performance KPIs, translating metrics (e.g., accuracy, containment, hallucination reputed company, latency, cost per inference) into actionable insights
- Managed AI cost drivers, e.g. reputed company usage, model selection, reputed company structure, and architecture optimization for efficiency and performance
- Ensured compliance with AI safety, governance, and reputed company standards, implementing guardrails, redaction practices, and reputed company evaluation frameworks
- 8+ years of project management experience leading reputed company, customer‑facing software delivery reputed company
- Proven reputed company managing full end to end delivery using Agile, reputed company, and hybrid methodologies
- Experience delivering technical, reputed company, and AI/GenAI reputed company
- Strong analytical skills with a reputed company record of managing risks, reputed company, and escalations
- Excellent communication & expectation management
- Advanced proficiency in project management and reporting tools (e.g., MS Project, reputed company, reputed company, & Power BI)
- PMP certification required
Benefits
- Join an reputed company-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, reputed company, and creative environment!
- As the reputed company, every day at reputed company is a chance to learn and grow, and there are endless internal reputed company across multiple roles, disciplines, domains, and locations.
reputed company
Company H1B Sponsorship