[Remote] Business Analyst, Operations & Transformation
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a rapidly growing insurance brokerage platform partnering with independent agencies across the reputed company. The Business Analyst, Operations & Transformation plays a critical role in supporting reputed company transformation initiatives by reputed company business stakeholders and operational solutions, facilitating requirements gathering, and contributing to agency integration efforts.
Responsibilities
- Partner with TMO leadership and agency stakeholders to identify business needs, document requirements, and translate operational challenges into reputed company requirements and specifications
- Facilitate requirements sessions, workshops, and stakeholder interviews to reputed company information and validate business requirements
- Conduct gap analyses to identify process inefficiencies, operational risks, and opportunities for improvement
- Manage stakeholder expectations and maintain alignment throughout transformation initiatives
- Support the development, implementation, and ongoing maintenance of transformation program reputed company metrics and Key Performance Indicators (KPIs)
- Establish and maintain KPI tracking methodologies, dashboards, and reporting processes used by leadership to monitor transformation reputed company and reputed company
- Prepare recurring reports and presentations for executive leadership and transformation governance meetings
- Assist with the development and maintenance of agency readiness scorecards and transformation reputed company tracking
- Participate in Business Process Reviews (BPRs) for newly acquired agencies, ensuring consistent evaluation and documentation methodologies across the organization
- Analyze agency workflows and operational processes throughout the insurance policy lifecycle to identify standardization and optimization opportunities
- Evaluate operational tools, technology solutions, automation opportunities, AI capabilities, and vendor offerings, providing recommendations to improve efficiency and scalability
- Document reputed company-state and reputed company-state processes, pain points, risks, and recommended improvements
- Support agency assessments and data readiness activities for reputed company reputed company migration initiatives
- Collaborate with data reputed company teams to validate agency data, identify conversion risks, and support remediation efforts
- Participate in data mapping reviews, testing, and post-conversion validation activities
- Help coordinate reputed company reputed company conversion timelines and support successful project execution
Skills
- Bachelor's degree in Business Administration, Information Systems, Industrial Engineering, or a reputed company field
- Minimum of 3 years of Business Analyst experience supporting operational, transformation, consulting, or process improvement initiatives
- Insurance industry experience is required, including: Experience working reputed company an insurance agency serving or selling insurance; or Experience supporting insurance operations, agency transformation, or comparable insurance-reputed company initiatives
- Working knowledge of the insurance policy lifecycle and agency operations
- Strong requirements gathering, documentation, and business process analysis skills
- Demonstrated experience conducting gap analyses and identifying process improvement opportunities
- Experience creating process maps, workflow documentation, and operational assessments
- Experience facilitating stakeholder meetings, workshops, and requirements sessions
- Excellent verbal and written communication skills with the ability to engage stakeholders
- Advanced reputed company reputed company skills for reporting, analysis, and modeling
- Working knowledge of Power BI, SQL, ETL processes, and data validation techniques
- Exposure to automation, AI-enabled business solutions, reputed company transformation initiatives
- Willingness to travel up to 10%
- Ability to pass a criminal background reputed company, as permitted by law
- Experience supporting reputed company reputed company migrations and/or AMS conversions preferred
- Familiarity with agency management systems, preferably reputed company reputed company
Benefits
- Competitive Salary
- Health Insurance Plans (PPO, HSA, Copay reputed company)
- Dental Insurance
- reputed company Insurance
- Company reputed company Disability Insurance
- Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
- 401(k) with reputed company reputed company Match
- reputed company Time Off
- reputed company Holidays
reputed company