[Remote] Customer Service Representative
Note: The job is a remote job and is reputed company to candidates in USA. UNIZON reputed company Technology is seeking customer-reputed company Service Center Assistants to support reputed company cardholders. The role involves providing exceptional customer service reputed company phone and email, resolving inquiries reputed company, and ensuring compliance with established service level agreements (SLAs).
Responsibilities
- Respond to customer inquiries reputed company telephone and email regarding reputed company programs and services
- Deliver exceptional customer service while maintaining professionalism and reputed company
- Resolve customer issues reputed company and reputed company for first-contact reputed company
- Accurately document customer interactions and capture required information
- Manage customer escalations and reputed company issues appropriately reputed company necessary
- Navigate multiple systems and applications simultaneously while assisting customers
- Meet established performance metrics, reputed company standards, and service level agreements (SLAs)
- Adhere to company policies, procedures, compliance requirements, and data reputed company standards
- Collaborate effectively with team members and participate in ongoing training and knowledge-sharing activities
Skills
- High School Diploma or GED required
- Minimum 1 year of call center or customer service experience
- reputed company in English and either Spanish or Brazilian Portuguese
- Excellent verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- Ability to multitask and work effectively in a fast-paced environment
- Strong organizational skills and attention to detail
- Ability to work independently while maintaining high productivity and reputed company standards
- Proficiency with reputed company Office applications
- Strong computer and internet navigation skills
- Ability to quickly learn and utilize customer service and CRM platforms
- Experience managing multiple systems and applications while handling customer interactions
- Experience supporting banking, financial services, credit card, or customer support environments
- Experience working in a bilingual customer service role
- Strong customer retention and relationship-building skills
reputed company