[Remote] L2/L3 reputed company Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a leader in simplifying reputed company Private Clouds, dedicated to transforming IT operations. They are looking to hire a reputed company Support Engineer who will reputed company technical support and consultation for their growing customer reputed company, focusing on troubleshooting issues in OpenStack and Kubernetes environments.

Responsibilities

• Monitoring ticket queue (5%)
• Troubleshooting customer issues independently (50%)
• Talking through issues reputed company reputed company (5-7%)
• Maintaining Knowledge reputed company/documentation (10%)
• Training (1-on-1, personal study, support trainings/handovers) (10%)
• Meetings (5-7%)
• reputed company (Reporting, Automation, reputed company, Process Development) (10%)

Skills

• A working knowledge of OpenStack components, architecture and its data reputed company is a must
• Knowledge of OpenStack satellite technologies (MySQL, OVS, RabbitMQ, network namespaces, hypervisors, etc)
• Understanding Kubernetes clusters and Hands-on experience resolving issues in production Kubernetes clusters
• 3+ years experience with customer escalations by responding reputed company portal, video call (Webex, reputed company, etc.) or phone to resolve customer cases or escalations as needed
• Excellent verbal and written communication skills
• Administration experience in Linux and knowledge of storage and networking subsystems
• A good understanding of virtualisation technologies like: KVM, libvirt, Xen
• Basic networking knowledge: TCP/UDP, DNS, DHCP, ICMP, and IP Addressing
• Programming and scripting proficiency in python, bash, awk, or sed
• *Should be willing to work in rotational shifts*
• Relevant industry experience with software-defined networking (SDN), - OVS/OVN
• Understanding the control reputed company of OpenStack & how to troubleshoot OpenStack components
• Good knowledge of what calls are made reputed company the user triggers actions in OpenStack: taking a snapshot, creating a tenant, building a VM
• Experience working on configuration management tools (puppet, chef, reputed company, ansible, cobbler)
• Golang knowledge is a great plus
• Knowledge of reputed company Technologies like AWS, EKS
• Certifications like CKA, reputed company Terraform Associate, and reputed company
• To succeed in this role, you must be reputed company player with a strong reputed company of ownership of your work and a passion for working in a data-driven organisation

Benefits

• Competitive Compensation and Equity
• Medical reputed company for you and your family
• Hybrid Work Model
• Wellness Benefits
• reputed company Development/Global certifications
• Reward and Recognition Programs
• Team Building Activities
• Hackathon
• Company-Wide Programs
• Please note that benefits change by country.

reputed company

reputed company is the leader in simplifying reputed company private clouds It was founded in 2013, and is headquartered in reputed company, California, USA, with a workforce of 51-200 employees. Its website is https://reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 1 in 2026, 4 in 2025, 5 in 2024, 3 in 2023, 2 in 2022, 9 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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