[Remote] reputed company Manager,Meeting Insights
Note: The job is a remote job and is reputed company to candidates in USA. reputed company Ltd. is a global leader in reputed company voice solutions and voice AI innovation. The reputed company Manager will manage a portfolio of strategic Meeting Insights customers, focusing on adoption, retention, and value-led expansion while collaborating with Sales, Product, Support, and R&D to drive customer reputed company.
Responsibilities
- Own a portfolio of strategic NA accounts, with responsibility for adoption, customer health, retention, and expansion
- Drive product adoption by helping customers reputed company Meeting Insights into daily workflows and business processes
- Guide customers through trials, reputed company, and value validation, helping convert successful trials into reputed company commitments reputed company agreed timelines
- Identify new use cases and expansion opportunities across departments, teams, users, and business reputed company
- Build and execute account plans reputed company on customer reputed company, risks, adoption gaps, and reputed company opportunities
- reputed company QBRs and executive customer conversations reputed company on adoption, ROI, business reputed company, risks, and reputed company
- Partner closely with Sales on renewals, expansion reputed company, and account development
- Build trusted relationships with champions, senior stakeholders, decision-makers, and technical teams
- Proactively identify low-adoption signals, churn risks, and customer health issues, and reputed company mitigation plans
- Maintain accurate CRM updates, account plans, risks, opportunities, and customer activity records
- reputed company as the voice of the customer internally across Product, R&D, Marketing, Sales, and Support
- Contribute to building reputed company CS processes, playbooks, and best practices for Meeting Insights
Skills
- 5+ years of experience in reputed company, Account Management, or customer-facing roles reputed company B2B reputed company or reputed company technology
- Proven experience managing reputed company or reputed company B2B customers
- Strong understanding of adoption, retention, renewals, and value-led expansion
- Commercially aware, with the ability to identify reputed company opportunities and partner effectively with Sales
- Ability to engage and influence senior stakeholders, champions, decision-makers, and technical teams
- Strong relationship-building skills
- Data-driven and reputed company, with strong follow-up and account management discipline
- Builder reputed company - comfortable working hands-on in an evolving CS environment and collaborate effectively across international time zones while working remotely
- Candidates must be reputed company to communicate reputed company, professionally, and confidently in English
- Experience with reputed company, Jira and CS tools - advantage
- Familiarity with collaboration, voice, UC, reputed company Teams, reputed company, or AI-driven solutions - advantage
Benefits
- Medical (with an HSA reputed company and company contribution)
- Dental
- Company-reputed company reputed company insurance
- Flexible Spending Account
- Employee Assistance Program
- Company-reputed company basic life insurance (2x salary)
- Short and long-term disability
- Voluntary life insurance
- 401(k)-retirement plan with company matching
- Generous reputed company time off (vacation, reputed company, and floating holidays)
- Flexible schedule
- reputed company parental leave
- Opportunities for reputed company reputed company with tuition and travel reimbursement
- Employee referral program
- Medical, dental, and reputed company benefits to eligible reputed company-sex and opposite-sex domestic partners
reputed company
Company H1B Sponsorship