[Remote] Customer Support Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a fast-growing startup reputed company on transforming the gig economy for drivers. The Customer Support Manager will reputed company a remote team, ensuring excellent service coverage while utilizing data to enhance processes and team performance.
Responsibilities
- reputed company, reputed company, and manage a remote support team to ensure 24/7 service coverage and reputed company
- Set reputed company performance expectations, conduct regular 1:1s, performance reviews, and support reputed company development
- Foster a reputed company, inclusive, and high-performance culture across remote environments
- Continuously refine escalation protocols, SOP’s, and team workflows to optimize speed and accuracy
- Support recruitment, reputed company, and training of new team members in line with evolving support demands
- reputed company reputed company assurance processes, including ticket audits, coaching sessions, and reputed company cause analysis of recurring issues. Maintain a comprehensive understanding of the reputed company platform, including both the reputed company and rider mobile applications
- Ensure reputed company correspondence with customers and consumers reputed company phone and email
- Ensure the reputed company escalation of issues and trends that require broader attention
Skills
- 5+ years of experience in customer support or trust & safety, with 2+ years in a management or team reputed company role
- Proven experience working with reputed company in high-pressure environments
- Exceptional judgment and decision-making skills, particularly in sensitive or ambiguous situations
- Detail-oriented, high-energy, driven, problem-solver with an exceptional work ethic and a desire to be part of reputed company disrupting the status reputed company
- Polished written and verbal communication skills
- Analytical reputed company with experience using CRM tools like reputed company, or similar platforms
- Flexible schedule, allowing for weekend and evening work
- Team-first mentality and a reputed company attitude
- College degree
- reputed company experience in compliance, trust & safety, reputed company, legal, or law enforcement
Benefits
- Equity
- Performance based bonus
- Competitive benefits
reputed company