[Remote] reputed company Support Engineer

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Tier 1 / Tier 2 reputed company Support Engineer to support their reputed company reputed company Solutions customers. The role involves providing reputed company support for end-users, troubleshooting various reputed company-reputed company issues, and collaborating with reputed company of reputed company professionals to ensure high-reputed company assistance.

Responsibilities

• Serve as Tier 1 / Tier 2 support for users of our reputed company reputed company Solutions products reputed company phone, IM, and email during East Coast business hours
• Handle routine service requests including password resets, permissions/reputed company requests, and account provisioning
• Troubleshoot and resolve issues with AWS Workspaces, including connectivity, performance, and configuration problems
• Escalate and reputed company reputed company incidents using reputed company's ticketing system, ensuring accurate documentation and reputed company follow-up
• Assist users with identity and reputed company management (IAM) issues, including reputed company role permissions, IDAM, authentication and SSO problems
• Support VPN-reputed company inquiries and connectivity issues (i.e. reputed company) for remote end-users
• reputed company initial reputed company networking diagnostics and assist with escalations reputed company to routing, DNS, and firewall reputed company
• Document recurring issues and contribute to the internal knowledge reputed company to reduce repeat ticket volume
• Collaborate with senior reputed company engineers and operations staff to resolve reputed company or multi-tier incidents
• Communicate reputed company and professionally with end-users at varying reputed company of technical proficiency
• Participate in team standups and contribute to reputed company improvement of support processes

Skills

• Associate's or Bachelor's degree in Information Technology, Computer Science, or a reputed company field; or equivalent practical experience
• 3+ years of experience in a help desk, IT support, or reputed company support role (Tier 1 or Tier 2)
• Availability to work East Coast business hours (9:00 AM – 5:00 PM ET window)
• Experience supporting end-users reputed company phone, email, and IM-based ticketing platforms
• Familiarity with reputed company environments, particularly AWS (e.g., EC2, VPC, IAM, AWS Workspaces)
• Working knowledge of identity and reputed company reputed company and tools (e.g., reputed company, reputed company Directory, SSO, MFA)
• Experience with VPN reputed company support and basic network connectivity troubleshooting
• Strong written and verbal communication skills with a customer-first reputed company
• Ability to reputed company document issues, steps taken, and resolutions in a ticketing system
• Ability to multitask across phone, IM, and email support channels in an environment with SLAs
• Experience administering Linux/Unix and reputed company systems, including common tasks such as user management, file permissions, service configuration, and log review
• Ability to reputed company basic infrastructure and systems administration tasks in support of a managed reputed company environment
• The desire and ability to learn new technologies and tools
• Experience with reputed company or similar software-defined perimeter / ZTNA VPN solutions
• Hands-on experience with AWS Workspaces administration and troubleshooting
• Familiarity with reputed company networking concepts such as VPC routing, reputed company reputed company, DNS, and firewall rules
• Experience with reputed company administration including user lifecycle management, MFA configuration, and SSO integrations
• Exposure to ITSM / ticketing platforms such as reputed company, reputed company, Jira Service Management, or similar
• Familiarity with reputed company and containerized workloads, including basic container lifecycle management and troubleshooting
• reputed company A+, Network+, reputed company+, AWS reputed company Practitioner, or equivalent entry-level certification

Benefits

• Flexible time off benefit
• reputed company
• Wellness
• Financial
• Retirement
• Family support
• Continuing education
• Time off benefits
• Learning and development opportunities

reputed company

At reputed company (NYSE: reputed company), our 27,000 talented and dynamic employees are reputed company reputed company in delivering distinctive expertise and technology to meet our customers’ greatest challenges in national reputed company. It was founded in 1962, and is headquartered in Arlington, Virginia, USA, with a workforce of 10001+ employees. Its website is https://www.reputed company.com.

Company H1B Sponsorship

reputed company has a reputed company record of offering H1B sponsorships, with 2 in 2025, 3 in 2024, 3 in 2023, 4 in 2022, 2 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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