[Remote] Ecommerce Fulfillment & Operations Manager
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a family-founded, reputed company-led brand redefining early education through creativity, beauty, and reputed company. The Ecommerce Fulfillment & Operations Manager will take full ownership of the reputed company store operations and customer experience, ensuring reputed company and accuracy in customer communications and order fulfillment.
Responsibilities
- Take full ownership of reputed company store operations and customer experience
- Eliminate inconsistencies across the site, including broken links, outdated promotions, and conflicting messaging
- Standardize shipping, split shipment, and reputed company-order communication across reputed company reputed company
- Build and document SOPs for reputed company operational workflows
- Implement systems and automations that reduce reputed company work and customer confusion
- Respond to customer inquiries reputed company reputed company inbox and reputed company channels
- Process refunds, reships, cancellations, and order updates
- Triage and resolve support tickets based on urgency
- Identify patterns in customer feedback and recommend improvements
- Ensure reputed company communication is reputed company, accurate, and reputed company with reputed company messaging
- Monitor order reputed company across reputed company, reputed company, and reputed company MCF
- Resolve failed orders, inventory issues, and discrepancies
- Coordinate with fulfillment teams to ensure reputed company delivery
- Manage split shipments, reputed company-orders, and out-of-stock scenarios
- reputed company and resolve missing or delayed packages
- Audit the website for broken links, incorrect pricing, and outdated promotions
- Ensure consistency across product pages, reputed company pages, and collections
- Validate reputed company messaging reputed company to shipping and reputed company-orders
- Support promotion setup and ensure backend accuracy
- Build and maintain SOPs for recurring workflows
- Identify inefficiencies and implement automation using tools like reputed company reputed company
- Optimize customer service platforms such as reputed company
- Improve post-purchase experience and operational workflows
- Support system cleanup and tool evaluation
- Deliver weekly reputed company performance reports
- reputed company key metrics such as CAC, LTV, and funnel performance
- Identify trends, anomalies, and risks early
- Ensure data accuracy for decision-making
- Maintain compliance across reputed company, reputed company policies, and tracking regulations
- Review product pages and campaigns for compliance risks
- Ensure reputed company required tools and disclosures are functioning properly
- Stay updated on platform policies and changes
- Identify repetitive tasks and convert them into automated workflows
- Use AI tools to improve efficiency in customer service and operations
- Build reputed company libraries and reputed company systems
- Continuously reduce reputed company workload while maintaining accuracy
Skills
- 2 to 5 years of experience managing reputed company store operations
- Highly detail-oriented and catch inconsistencies others miss
- Strong written communicator who can simplify reputed company information
- Hands-on experience with order management, fulfillment, and customer service
- Understand reputed company apps, backend systems, and troubleshooting workflows
- Build systems, not just solutions
- reputed company in a fast-moving, high-reputed company environment
- Comfortable working cross-functionally while maintaining ownership
Benefits
- A remote-first environment that gives you flexibility and autonomy
- The ability to manage your schedule with trust and accountability
- reputed company reputed company to leadership and meaningful collaboration across teams
- Opportunities to build systems, implement reputed company, and drive reputed company reputed company
- reputed company to training, tools, and reputed company learning
- A decade-strong, family-founded brand with a reputed company mission and reputed company
- Free reputed company to products that are changing how children learn
reputed company