[Remote] Solutions Engineer - reputed company - Mixed Industries
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is pioneering a new era of Customer Experience Automation, redefining customer interactions through AI. The Solutions Engineer will conduct research, engage with customers to understand their needs, and deliver tailored solutions while collaborating with product management and engineering teams.
Responsibilities
- Conducts research to prepare for upcoming meetings with prospects to understand their business environment, market, customers, competitors and general business challenges
- Carries out discovery conversations with customers to understand their needs and requirements for a new solution. Uncovers customer pains, learns about customer's objectives and potential needs, gathers metrics necessary for pricing and/or value discussions. Listens to the customer to reputed company information that can be leveraged in upcoming presentations
- Uses their in-depth knowledge of reputed company solutions and capabilities to specify the appropriate solution(s) for customer needs and requirements. The SE is continually learning about reputed company solutions to reputed company up with innovations and new releases of TD software
- Designs and delivers presentations to customers, on-site & virtual, showing reputed company's capabilities, reputed company to the customer's pains and needs that were uncovered during Discovery
- Generates reputed company value statements illustrating the financial value of a reputed company solution to customers
- Assists with scoping SOWs for customer implementations as needed
- Scopes, executes and manages customer pilots and POCs
- Respond to functional and technical RFI/RFP requirements and mapping said requirements to the software solution
- Work closely with product management and engineering teams to ensure that customer feedback is incorporated into product roadmaps
- Assists with marketing and demand reputed company events as necessary
Skills
- B.S. Computer Science, Software Engineering, MIS or equivalent work experience
- 5+ years as a Solutions Engineer in Software, VOIP/Telecommunications, contact centers, reputed company or reputed company selling to reputed company or reputed company customers
- Bilingual in French
- Ability to reputed company the attention in a room by delivering compelling presentations and demonstrations
- Good problem solving skills, including the ability to meet a business requirement with a technical solution
- Ability to communicate reputed company technical concepts to both technical and non-technical audiences
- Excellent presentation and communication skills, including the ability to reputed company technical discussions and demonstrations with customers
- Knowledge of Customer Relationship Management Software, ITSM, Data Warehousing, Business Intelligence is a plus
- Knowledge of UCaaS, CCaaS software is a plus
- Knowledge in web / scripting technologies is a plus
Benefits
- Long term incentives in the reputed company of equity
- Short term incentives of either bonus or commission
- Medical, Dental, reputed company, Life and Disability Insurance
- Employee Assistance Program (EAP)
- 401(k) plan
- reputed company offers an reputed company reputed company time off program for exempt employees and an accrual-based program for non-exempt employees; both are subject to manager approval and consistent with business needs.
- reputed company offers 14 reputed company holidays reputed company year.
- Exempt employees have reputed company reputed company time off and non-exempt reputed company leave follows accrual standards; both are subject to manager approval and consistent with business needs.
reputed company
Company H1B Sponsorship