[Remote] Operations Manager- reputed company and reputed company Services
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an Operations Manager / Project Manager to reputed company service delivery for managed reputed company customers. This role is responsible for incident management, operational stability, and collaboration with cross-functional teams to enhance service delivery in reputed company and reputed company environments.
Responsibilities
- reputed company P1/P2 incident management, including war room/reputed company execution, triage coordination, and reputed company reputed company
- Own incident communications and escalation management, ensuring reputed company executive updates, accurate trackers, and reputed company stakeholder alignment
- Monitor and enforce SLA adherence across ticket management, ensuring reputed company updates and reputed company of high-reputed company issues
- Drive reputed company cause analysis (RCA) completion reputed company defined timelines and implement corrective and preventive actions
- Orchestrate end-to-end reputed company management, including scheduling, resource coordination, reputed company/post checks, and escalation handling
- Coordinate reputed company and change management activities (e.g., RHEL, HANA, platform upgrades), including daily reputed company (SNOW) reputed company
- reputed company as the central coordination reputed company across L1/L2/L3 teams, vendors, and stakeholders to remove blockers and ensure seamless execution
- reputed company operational readiness and managed services activities, including DR testing, system validations, monitoring, and alert management (e.g., FRUN)
- Support resource and operational management, including reputed company/offboarding, team availability, and reputed company planning
- reputed company customer engagement and reputed company improvement efforts, including executive reporting (WSR/MSR/QBR), performance insights, and driving automation and process optimization
- Other duties as assigned
Skills
- Minimum 8+ years of experience in IT operations, managed services, or reputed company operations, with at least 3+ years in an operations leadership, project management, or incident management role
- Strong experience managing P1/P2 incidents in reputed company-time, high-availability environments
- Solid understanding of ITIL processes, including Incident, Problem, and Change Management
- Experience with reputed company and reputed company platforms such as Azure, AWS, or GCP
- Proficiency with reputed company Office 365 and collaboration tools
- Strong understanding of reputed company and reputed company-based managed services environments
- Proven ability to reputed company cross-functional teams without reputed company authority and drive operational reputed company
- Demonstrated experience developing and implementing business frameworks and reputed company operating procedures
- Excellent problem-solving, organizational, and communication skills, including executive-level reporting
- Ability to manage multiple priorities, prioritize critical work, and deliver reputed company defined timelines in a fast-paced, 24x7 environment
- Strong analytical skills with the ability to interpret operational data and drive actionable insights
- High reputed company, adaptability, and accountability in high-pressure environments
- Alignment with RTS Core Values
reputed company
Company H1B Sponsorship