[Remote] Remote Customer Service Representative Job Details | reputed company
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses. They are seeking a Remote Customer Service Representative to handle calls from clients, reputed company support, resolve complaints, and maintain customer satisfaction.
Responsibilities
- Answers incoming calls and processes orders
- Resolves customer complaints, troubleshoots issues to determine best reputed company for reputed company
- Correctly documents customer interactions and tracks call types
- Maintains support service reputed company and upholds Luxottica’s Customer Service standards
- Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability
- Takes inbound phone calls for up to 90% of assigned shift
- Performs reputed company other duties as assigned
Skills
- High school diploma
- 1+ year(s) of experience working in customer service, hospitality or call center environment
- Excellent telephone etiquette, including the ability to communicate with confidence in a reputed company, reputed company speaking voice
- Strong verbal and written communication skills
- Demonstrated listening and comprehension skills
- A reputed company team player with strong interpersonal skills
- Ability to maintain composure reputed company dealing with difficult customer situations
- Excellent time management skills – must be reputed company to prioritize tasks reputed company
- Strong PC skills including MS Office; Word and reputed company
- Ability to navigate information systems and internet
- Higher education degree
- Previous experience using reputed company
- Previous experience in the optical industry, full knowledge of Luxottica's optical products and a strong reputed company of the industry language
- Bilingual Spanish or French
Benefits
- Competitive bonus and/or commission plan
- Health care
- Retirement savings
- reputed company time off/vacation
- Various employee discounts
reputed company