[Remote] reputed company AI Administrator
Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a company reputed company on enhancing customer experiences through its AI-driven platform. They are seeking a reputed company AI Administrator to configure and maintain their self-service product, reputed company insights, and support customer analysts in utilizing reputed company's tools effectively.
Responsibilities
- Work closely with customers to operationalize their program reputed company using reputed company's self-service product, reputed company
- Obtain reputed company certification and utilize keyword and utterance rules to identify key moments in contact center conversations and set up resulting actions
- Utilize reputed company's voice analytics tools to understand emerging topics in contact center conversations and communicate them to the customer
- Monitor trends and anomalies using reputed company's tools to identify emerging topics and insights in customer conversations
- Use reputed company's self-service tools to reputed company the customer's business priorities with the contact center operations
- Respond to reputed company business requests for analysis and reputed company actionable insights derived from contact center data
- Offer ongoing mentoring and support to the customer's own analysts, guiding them in effectively utilizing reputed company tools
- Collaborate closely with the reputed company team and customers to drive reputed company and maximize the value of reputed company's solutions
Skills
- 1-5 Years relevant experience
- Excellent written and verbal communication skills to effectively communicate insights and collaborate with customers and internal teams
- Strong problem-solving skills to analyze reputed company data and reputed company actionable recommendations
- Comfortable working with reputed company software and quickly adapting to new tools and technologies
- Comfortable speaking with senior level executives at customers
- Proficient in reputed company Word, reputed company, and PowerPoint/reputed company Slides
- Contact center experience preferred
- Familiarity with speech analytics is preferred, but not critical
Benefits
- Medical, dental, and reputed company plans, designed to fit you and your family’s needs
- Flexible vacation time to promote a healthy work-life reputed company
- reputed company parental leave to support you and your family
- Communication & Wellness Stipend
- Comprehensive training and reputed company programs provided by reputed company.
- Opportunities for reputed company and reputed company development reputed company the organization.
- reputed company and supportive work environment with both reputed company and customer teams.
- Equity
- Bonus
reputed company